{"id":4167417,"url":"https://alion.io/job/sportable-support-technician-24x7-shift-tech-ops","title":"Support Technician 24x7 Shift - Tech Ops","company":{"id":3788806,"name":"Sportable","domain":"sportable.com","url":"https://alion.io/company/sportable","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-12T13:48:10Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T13:48:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Description\nSportablebuilds real-time tracking technology for professional sport. We'rehiring a remote Support Technician to join our TechOps team and support customers across multiple sports and tournaments.\nYou'llsupport every part of Sportable'sproduct, both software and hardware, from setting up a laptop to troubleshooting kit at a stadium on game day. This role suits someone with a real desire to learn and to work with cutting-edgetechnology. You'llsupport worldwide customers and work closely with the TechOps team in the UK and SA.24/7 shifts including nights, weekends and public holidays.\nResponsibilities\nProviding remote support and troubleshooting for all the Sportable systemsand products.\nRaising and assigning incidents when systems, devices or product issues are identified. \nMaintainingthe knowledge base, with the help of subject matter experts(SME).\nCoordinate with the technical SME teams to drive product and system continuous improvements. \nSet up, configure and troubleshoot Ubuntu laptops for customers and Client Delivery.\nManaging the deployment and maintenance of technical hardware.Including ongoing firmware updates.\nCollection and distribution of equipment from storage locations. \nEngaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.\nRequired Skills Experience\nMinimum 1 yearexperience in similar technical operations role.\n\nSetting up, imagingand troubleshooting Linux computers.\nBasic networking: Wi-Fi, IP addressing, DHCP/DNS, routers and switches, and diagnosing connectivity problems.\nInstalling, configuringand updating software and firmware on laptops and devices.\nUnderstanding ofthe Incident Management process and working with a ticketing system.\nCurious and willing to take apart a problem nobody has seen before.\nCalm and methodical under time pressure.\nAbility to act as the first point of triage and escalation for all incidents.\nExperience working in a remote support environment, walking non-technical users through problems.\nFull driving license.\nDesirable Traits\nPreviouswork in sports technology, such as wearables, player tracking, performance analyticsor officiating tech.\nHands-on electronics/hardware experience - whether from work, a robotics club, ora home project.\nData Analysis.\nBasic scripting skills.\nExperience with cloud tooling and Atlassian products. \nPerks\nGenerous annual leave - 15 days holiday excluding bank holidays\nOpportunity for global collaboration\nDiversity Statement\nSportableis a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.","description_format":"text","description_chars":2685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Analytics","Smartwatches & Fitness Trackers"],"lifecycle":[{"event":"open","at":"2026-11-12T13:48:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:5","win:early"],"computed_at":"2026-11-12T19:08:35Z"},"pay":null,"html_url":"https://alion.io/job/sportable-support-technician-24x7-shift-tech-ops","json_url":"https://alion.io/job/sportable-support-technician-24x7-shift-tech-ops.json","meta":{"generated_at":"2026-11-12T19:08:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3788806},"rest":"https://alion.io/mcp/rest/get_company?id=3788806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsportable-support-technician-24x7-shift-tech-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsportable-support-technician-24x7-shift-tech-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsportable-support-technician-24x7-shift-tech-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sportable-support-technician-24x7-shift-tech-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsportable-support-technician-24x7-shift-tech-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4167417}},{"tool":"search_jobs","arguments":{"company":"sportable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4167417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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