Client Project Manager - North America

Your mission

Job Playbook (key duties)

• Serve as the primary client-facing project lead for Americas accounts (e.g., Major League Soccer, U.S. Soccer)
• Own stakeholder management: external clients and internal Product Owners, Ops, IT, Sales
• Manage change requests and scope adjustments; coordinate commercial and technical impact assessments
• Triage client issues and bugs with Product Owners through to resolution; maintain incident logs and post-mortems
• Track project budgets and deliver internal reportings
• Identify upsell potential and support proposal creation and contract discussions
• Support matchday operations and be available for occasional evening/weekend coverage when needed

First-Quarter Playbook (90-120 days)

• Establish client cadences, stakeholder maps, and communication rhythms for assigned accounts
• Stabilize matchday readiness for one or more clients: runbooks, escalation paths, and pre-match checklists
• Deliver baseline project KPIs and a reporting cadence (gross margin, revenue, incident counts, on-time/on-budget)

Victory KPIs (performance metrics)

• Project KPIs: gross margin, revenue attainment, number of technical matchday issues, on-time/on-budget delivery
• Client satisfaction, retention, and number of upsell opportunities advanced
• Reduction in repeat incidents and timely resolution of escalations

Your profile

• Bachelor’s degree from an accredited university (preferred)
• Minimum 3+ years in client-facing project management for software or IT/data projects
• Strong stakeholder management, escalation handling, and client briefing experience
• Technical understanding of sports data and data ecosystems; ability to translate technical issues for non-technical stakeholders
• Proficiency in Microsoft Office (Excel, PowerPoint, Teams, Word)
• Experience with project tools such as JIRA, Confluence, or Asana
• Calm under pressure in live-event situations; excellent problem-solving and multitasking skills
• Willingness to work evenings/weekends and domestic/international travel for matchday support as needed
• Local to Dallas-Fort Worth or willing to relocate
• Ability to legally work in the U.S. without sponsorship

Bonus Points If You Have

• Hands-on experience with soccer data or other live-sports data systems
• First experience with AI applications to increase efficiency
• Familiarity with camera-based tracking, broadcast-data operations, or live-event delivery pipelines

Why us?

Why we are the right choice for you

If you love soccer and making things work when it counts, you’ll fit right in!

Join a hands-on, agile team where your technical expertise matters in real-time, directly impacting live sports outcomes. Learn from seasoned industry leaders, shape customer-first data products, and watch your work influence matchday moments.

Benefits

• Relaxed, open-door culture …bring ideas, banter, and your match-day hot takes
• Flexible work and collaborative teams that actually talk to one another
• Great benefits: medical, dental, and health coverage, 401(k), plus a generous paid time off plan with up to 20 days off in your first year