{"id":3407261,"url":"https://alion.io/job/sportradar-client-success-partner-mdf","title":"Client Success Partner (m/d/f)","company":{"id":761,"name":"Sportradar","domain":"sportradar.com","url":"https://alion.io/company/sportradar-media-services-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T15:18:09Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T07:19:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.\n Sportradar's Audiovisual Betting Unit is currently looking for a Client Success Partner, Streaming to help the team to successfully maintain and further develop the relationship to our clients. The candidate will be integrated into our Client Success team and will also be working closely together with our Director Client Success, administration, technical project/platform, content management and sales teams. The ideal candidate must possess the ability to effectively communicate with the different internal stakeholders and also engage in external exchanges and build relationships to achieve the company’s goals.\nTHE CHALLENGE:\nOwn the client relationship and acts as first point of contact for client related matters and their long term success.\nProactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal.\nCoordination and internal alignment between Sales, Administration and Product\nMaintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources.\nLeverage AI tools to analyze client data, automate reporting and improve efficiency and quality of client deliverables.\nIdentify additional streams of revenue by cross- and/or upselling our clients.\nSupporting our sales teams in articulating our unique proposition to potential customers.\nPreparation of client facing materials such as reports, sales decks or educational presentation.\nWillingness to travel for internal and client meetings according to travel policies.\nYOUR PROFILE:\n3+ years of experience working in a client relationship/success or account management role.\nProven ability to build and maintain strategic relationships within companies driving joint success for clients.\nStrong commercial drive as well as analytical and operational expertise to build and grow long-term relationships with clients.\nAbility to influence and persuade senior stakeholders.\nHands-on experience with AI tools and applications (e.g. generative AI, LLMs or AI-driven analytics and automation) and a clear understanding of how to apply them to improve business processes.\nTechnology savvy & high interest in the digital world and sports.\nHighly independent and self-driven personality.\nKnowledge and understanding of the online sports betting/igaming industry and common marketing strategies will be considered a plus.\nExcellent English proficiency in written & verbally, additional language skills are of advantage.\nOUR OFFER:\nA collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding. \nFlexibility to manage your workday and tasks with autonomy. \nA balance of structure and autonomy to tackle your daily tasks. \nVibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. \nGlobal Employee Assistance Programme. \nCalm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). \nOnline training videos. \nFlexible working hours.\nWhile we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation-both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.\nOUR RECRUITMENT PROCESS:\nInitial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. \nTwo Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit. \nBusiness case scenario: preparing a presentation for final interview.\n Final Steps: Receive feedback and, if successful, an offer! \n The minimum monthly salary for this position is according to the Collective Bargaining Agreement. Overpayment will be considered depending on qualifications and working experience.\nAt Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) - we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!","description_format":"text","description_chars":5248,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Sports Betting","Sports Analytics","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-28T16:38:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sportradar-client-success-partner-mdf","json_url":"https://alion.io/job/sportradar-client-success-partner-mdf.json","meta":{"generated_at":"2026-10-30T10:01:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":761},"rest":"https://alion.io/mcp/rest/get_company?id=761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsportradar-client-success-partner-mdf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsportradar-client-success-partner-mdf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsportradar-client-success-partner-mdf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sportradar-client-success-partner-mdf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsportradar-client-success-partner-mdf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3407261}},{"tool":"search_jobs","arguments":{"company":"sportradar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3407261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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