{"id":3407265,"url":"https://alion.io/job/sportradar-junior-end-user-support-engineer","title":"Junior End User Support Engineer","company":{"id":761,"name":"Sportradar","domain":"sportradar.com","url":"https://alion.io/company/sportradar-media-services-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:30:04Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T19:46:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.\n OVERVIEW\nSportradar's Warsaw office is home to some of our most experienced and long-standing developers. This team has played a key role in shaping Sportradar’s success, and our new space marks an exciting chapter in our growth story.\nWe’re looking for an End User Support Specialist to be the local IT go-to, ensuring a smooth transition and helping the team stay productive from day one.\nWhile you’ll work independently in Warsaw, you’ll be an integral part of our international End User Support team, collaborating across borders to deliver high-quality support in a dynamic, tech-driven environment.\nTHE CHALLENGE\nWarsaw is a long-established tech hub for Sportradar. As the first line of IT support on-site, your job is to help ensure the team transitions smoothly and that their tools and systems are always reliable and running at peak performance. You’ll be expected to:\nProvide 1st and 2nd line support duties for local users, troubleshooting hardware, software, and network issues\nOwn daily IT operations, including device setup, software installs, and access management\nManage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements\nCollaborate with distributed teams and developers to support critical systems and platforms\nBe the friendly, reliable IT presence that keeps our Warsaw office running smoothly\nCreate a good relationship with the local office management to ensure smooth operations and long-term success.\nThis is a unique opportunity for someone who thrives on variety, enjoys autonomy, and wants to be part of a global tech operation while directly supporting a high-performing local team.\nYOUR PROFILE\nHands-on experience in a similar role\nKnowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune)\nExperience with asset management tools, JAMF, Teamviewer\nExperience with Microsoft antivirus solutions\nMulti-platform support (Windows/macOS/Linux)\nKnowledge of ITSM/ticketing systems such as ServiceNow or Jira\nExperience using AI\nExcellent troubleshooting and communication skills, fluent in English\nA positive, proactive attitude - you stay calm under pressure and always aim to improve the user experience\nA self-starter who’s comfortable owning a critical function in a new, high-impact environment\nStrong customer service skills to effectively support and communicate with users.\nAbility to work collaboratively in a remote team environment, sharing knowledge and supporting colleagues.\nSkilled in creating and maintaining documentation for processes and systems.\nOUR OFFER\nWe know benefits matter - here’s what you can expect:\nWork in international, self-organizing teams\nUse the latest technologies and modern working methods\nDedicated time to learn new tools and actually apply them\nMultisport, private medical insurance, team events, and more\nChillout room with PlayStation, table football, and interoffice dart tournaments\nEnglish lessons with native speakers (if needed)\nA centrally located office in Warsaw, well connected by public transport\nWork Format\nWhile we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation - both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.\nAt Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) - we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!","description_format":"text","description_chars":4520,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Sports Betting","Sports Analytics","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-28T16:38:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/sportradar-junior-end-user-support-engineer","json_url":"https://alion.io/job/sportradar-junior-end-user-support-engineer.json","meta":{"generated_at":"2026-10-31T23:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":761},"rest":"https://alion.io/mcp/rest/get_company?id=761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsportradar-junior-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsportradar-junior-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsportradar-junior-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sportradar-junior-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsportradar-junior-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3407265}},{"tool":"search_jobs","arguments":{"company":"sportradar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3407265},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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