{"id":2032774,"url":"https://alion.io/job/sportradar-technical-success-manager","title":"Technical Success Manager","company":{"id":761,"name":"Sportradar","domain":"sportradar.com","url":"https://alion.io/company/sportradar-media-services-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mostar, Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":69000,"period":"year","method":null,"sample_n":17739},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T14:27:37Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T05:23:49Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.\n ABOUT US:\nWe are seeking a dynamic Technical Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.\nTHE CHALLENGE:\nAct as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.\nResolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.\nDemonstrate how Sportradar products and services impact the client's business objectives and providetailored solutions to maximize their return on investment.\nEstablish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.\nMaintain a structured approach to tracking client feedback andleveraging insights to refine services and offerings.\nLead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.\nOptimize internal processes impacting client experience, driving efficiency and timely delivery of services.\nConduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.\nPartner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.\nOther tasks as defined.\nABOUT YOU:\nProven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.\nStrong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.\nAnalytical mindset with the ability to interpret data and translate it into actionable strategies.\nExceptional problem-solving and conflict-resolution skills.\nA results-driven approach with a focus on client satisfaction and retention.\nProfessional proficiency in English.\nKnowledge of Sportradar products is a plus.\nKnowledge of the betting landscape is a plus.\nOUR OFFER:\nA collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and the US), including various social events and teambuilding. \nAbility to shape your own workday and career via a clearly defined professional and personal development plan. \nOpportunity todevelop yourself within an inspiring and fast-growing company with our Career framework possibilities. \nVibrant and inclusive community, including Women in Tech and Pride groups, which welcome all participants. \nGlobal Employee Assistance Programme. \nCalm and Reulay app (managing stress, maintaining focus, improving sleep, building resilience). \nOnline training videos. \nFlexible working hours. \nWhile we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation-both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together. Certain exemptions may apply depending on location - your local point of contact can provide further details.\nOUR RECRUITMENT PROCESS:\nInitial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.\nTechnical Assessment: A short task to showcase your technical skills.\nTwo technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, and also discuss team fit.\n Final Steps: Receive feedback and, if successful, an offer!\n At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) - we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!","description_format":"text","description_chars":4960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Sports Betting","Sports Analytics","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-07T14:52:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sportradar-technical-success-manager","json_url":"https://alion.io/job/sportradar-technical-success-manager.json","meta":{"generated_at":"2026-10-23T10:06:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":761},"rest":"https://alion.io/mcp/rest/get_company?id=761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsportradar-technical-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsportradar-technical-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsportradar-technical-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sportradar-technical-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsportradar-technical-success-manager"}]}