Front of House Administrator

Join Creative Assembly and craft deep and detailed games that last, entertaining millions of players across the globe for decades.

The Role

Front of House Administrator (Fully Onsite)

This is a fantastic opportunity for an organised, proactive, and customer-focused individual looking to work in a unique AAA game development environment. As the first point of contact for employees, candidates, visitors, and external partners, you will play a key role in creating an exceptional workplace experience while supporting the day-to-day operations of our Sofia studio.

This role offers the opportunity to work in a fast-paced, creative environment alongside some of the very best talents in the games industry. You will be part of the Studio Support Team, and will collaborate closely with the HR team, senior leaders, and employees across the business, helping to ensure our studio runs smoothly and delivers an outstanding experience for everyone who walks through our doors.

Please note: We are unable to sponsor a VISA for this position, so applicants must have the Right to Work in Bulgaria.

What you’ll be doing

On a day-to-day basis, you will:

• Acting as the first point of contact for employees, visitors, candidates, and suppliers, ensuring a professional and welcoming experience.

• Managing the reception area, answering incoming calls, emails, and general enquiries.

• Coordinating meeting room bookings, visitor access, parking arrangements, catering, and non-disclosure agreements where required.

• Managing incoming and outgoing post, courier deliveries, and shipment documentation.

• Booking business travel, including flights, accommodation, ground transportation, taxi services, and visa applications, ensuring all approvals are in place.

• Ordering, receiving, and maintaining office and kitchen supplies, ensuring the studio remains fully stocked and organised.

• Supporting the organisation and delivery of internal and external company events and employee engagement activities.

• Providing administrative support to the HR team, senior management, and other departments as required.

• Building strong relationships with employees, suppliers, and external partners to ensure a high-quality workplace experience.

• Supporting a variety of ad hoc administrative and operational activities across the studio.

What we are looking for

Essential

• Previous experience in a Reception, Front of House, Office Administration, Workplace Experience, Facilities, or similar customer-facing administrative role is a plus.

• Excellent organisational and time management skills with the ability to prioritise multiple tasks.

• Outstanding customer service and interpersonal skills.

• Excellent written and verbal communication skills in both Bulgarian and English.

• Strong attention to detail and a proactive approach to problem-solving.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Ability to remain calm under pressure and manage changing priorities.

• High level of professionalism, discretion, and confidentiality.

• Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and Teams.

Desirable

• Experience coordinating domestic and international business travel.

• Experience supporting office events and employee engagement initiatives.

• Experience working in an international or corporate environment.

• Interest in the games industry and creating an exceptional employee experience.

ABOUT CREATIVE ASSEMBLY

We care deeply about the experiences we create and put our players at the heart of our decisions. We are all game makers; no matter our role we are empowered to make significant contributions to our games, supported by skills development and growth opportunities.

Most roles at Creative Assembly are hybrid with 3 days a week in the studio. CA has the right to change requirements based on the needs of the business.

We offer many benefits to support you and your family including:

• Work from Anywhere for a temporary period each year (restrictions apply such as VISAs)
• Enhanced holiday allowance, maternity and paternity breaks, flexibility with core hours, and no-notice holidays
• Performance-based discretionary bonus scheme
• Bespoke relocation package for you and your dependents
• Private medical and dental insurance, life insurance and free health care screening
• Additional benefits ranging from free games and work parties to discounts on technology
• Wellbeing support and virtual confidential counselling

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief. Our studio sites have disabled access.