{"id":2452667,"url":"https://alion.io/job/spot-freight-inc-account-coordinator","title":"Account Coordinator","company":{"id":686577,"name":"Spot Freight, Inc.","domain":"spotinc.com","url":"https://alion.io/company/spotinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:18:54Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T15:29:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.\nAbout The Role:\nThe Account Coordinator is a specialized role and supports the operations and growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, a service orientation, and a strong work ethic. Account Coordinators are responsible for executing internal operations, communicating with the customer with empathy and promptness, all while ensuring the best solution for the customer and Spot. \nPrimary Responsibilities:\nExecute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution. \nCommunicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups. \nCreate and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight. \nEnsure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics. \nQualifications:\nBachelor’s degree preferred \nPrevious sales or 2+ years of customer service experience. \nSkills: \nProficient in Microsoft Office Suite. \nAbility to thrive in a fast-paced environment and meet performance metrics. \nStrong communication skills - persuasiveness, assertiveness, confidence, resiliency \nEntrepreneurial and competitive spirit, passion, self-motivation. \nOrganization and attention to detail. \nAdaptability, multi-tasking ability, sense of urgency. \nConfident decision-making skills.\nAdditional Information:\nThis is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible\nOnsite 5 days a week - Indianapolis, Indiana\nSpot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.\nSpot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. 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