{"id":993848,"url":"https://alion.io/job/spotdraft-customer-success-manager-nam","title":"Customer Success Manager-NAM","company":{"id":1956,"name":"SpotDraft","domain":"spotdraft.com","url":"https://alion.io/company/spotdraft","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T04:43:09Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-23T12:59:53Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About SpotDraft.\nSpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts, and our story deserves to be told in creative, human, and memorable ways.\nTop Outcomes:\nJoin our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions. \nDay to Day:\nTimings: 5pm IST to 2am IST\n\nLeverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.\n\nDevelop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.\n\nLead workshops and complex deployment projects involving multiple senior stakeholders.\n\nConduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.\n\nBuild and manage relationships across your portfolio to solidify our partnership and commitment to the customer’s business goals.\n\nProactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.\n\nRequirements:\nExcellent presentation, organizational, and communication skills (both written and verbal)\n\n3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred\n\nAbility to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap\n\nTeam-first mentality & growth mindset are a must.\n\nWhy SpotDraft?\nBrilliant teammates-Work with some of the sharpest minds in legal tech.\n\nExpand your network-Interact with top founders, investors, and industry leaders.\n\nReal impact-Take ownership of projects and see your work in action.\n\nBig goals, bold moves-We trust you to deliver, innovate, and push boundaries.\n\nOur Core Values\nOur business is to delight Customers\n\nBe Transparent. Be Direct\n\nBe Audacious\n\nOutcomes over everything else\n\nElevate each other\n\nBe Passionate. Take Ownership.\n\nBe 1% better every day\n\nAll candidates’ personal data shared during the recruitment process will be handled with utmost confidentiality and used solely for hiring purposes, in line with applicable data protection regulations.\n*SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status","description_format":"text","description_chars":3045,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-17T05:59:36Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":36,"expected_fill_days":55,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/spotdraft-customer-success-manager-nam","json_url":"https://alion.io/job/spotdraft-customer-success-manager-nam.json","meta":{"generated_at":"2026-10-23T17:05:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1956},"rest":"https://alion.io/mcp/rest/get_company?id=1956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspotdraft-customer-success-manager-nam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspotdraft-customer-success-manager-nam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspotdraft-customer-success-manager-nam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spotdraft-customer-success-manager-nam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspotdraft-customer-success-manager-nam"}]}