{"id":238950,"url":"https://alion.io/job/spoton-client-onboarding-specialist-2","title":"Client Onboarding Specialist","company":{"id":1761,"name":"SpotOn","domain":"spoton.com","url":"https://alion.io/company/spoton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46550,"max":64050,"currency":"USD","period":"year","gross":null,"usd_annual":64050},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-22T15:10:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-09T14:36:21Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":109},"description":"About SpotOn\nWe’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.\nNamed the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users\n\nRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users\n\nAwarded Great Places to Work and Built In’s Best Workplaces for multiple years running\n\nWe move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.\nLocation:\nThis is a hybrid position, working out of our Royal Oak or Chicago offices.\nPosition Objective\nAs a Client Onboarding Specialist, you will play a critical role in ensuring a seamless and strategic Point of Sale (POS) implementation experience for our enterprise and mid-market clients (5+ locations). Serving as a trusted advisor, you will take ownership of the entire onboarding journey, from initial engagement to successful activation, ensuring that all system elements are configured, integrated, and optimized for client operations. This role requires a high level of project management, stakeholder coordination, and technical expertise to drive efficiency and ensure client satisfaction. Your success will be measured by key performance indicators, including time-to-install, activation rates, and overall client experience (NPS/CSAT).\nResponsibilities\nLead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps.\n\nServe as the primary contact for executive stakeholders, ensuring proactive communication and alignment throughout onboarding.\n\nIdentify and mitigate potential roadblocks, coordinating with internal teams and escalating when needed to maintain momentum.\n\nPartner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption.\n\nConduct detailed configuration calls, aligning system setup with complex multi-location operations and client workflows.\n\nCollaborate with Engineering, Sales, and Implementation teams to manage custom integrations and system optimizations.\n\nEnsure technical components are thoroughly tested and validated to minimize go-live risks.\n\nManage onboarding timelines, deliverables, dependencies, and client expectations to drive efficient implementations.\n\nMaintain comprehensive documentation in CRM and project management tools for team visibility.\n\nDevelop and refine onboarding playbooks, using data and client feedback to enhance processes.\n\nConsistently meet or exceed KPIs, including time-to-install, activation rates, and NPS/CSAT scores.\n\nAnalyze onboarding performance trends to identify operational efficiencies and improve client outcomes.\n\nLead internal training and contribute to knowledge-sharing initiatives to strengthen team capabilities.\n\nDeliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.\n\nReview and verify outcomes before submission to maintain consistency and high-quality standards.\n\nIdentify and address process gaps or errors to drive continuous improvement and operational excellence.\n\nSkills & Knowledge\nDeep expertise in restaurant technology, POS platforms, and operational best practices.\n\nExceptional executive communication and presentation skills, engaging senior stakeholders to drive alignment.\n\nAdvanced proficiency in virtual training, remote onboarding, and implementation best practices.\n\nStrong analytical and problem-solving skills with a strategic approach to complex client needs.\n\nProven ability to lead cross-functional initiatives and manage competing priorities in fast-paced environments.\n\nExperienced with CRM platforms (e.g., Salesforce), project management tools, and data-driven reporting.\n\nKnowledge of restaurant operations, enterprise hospitality solutions, or related industries.\n\nExperienced implementing or supporting enterprise POS solutions for multi-location clients.\n\nSkilled in client-facing project management or onboarding, managing complex rollouts successfully.\n\nPrevious Experience\n2 - 5 years of professional experience in customer success or related roles.\n\nExperience in fintech or SaaS environments preferred.\n\nEducation / Professional Training\nBachelor’s degree in Hospitality Management, Business Administration, or a related field required.\n\nAn equivalent combination of education and experience may be considered.\n\nFluent in English (written and verbal).\n\nAdditional languages are preferred but not required.\n\nCompensation:\nOur base pay range is $46,550-67,100+ for this role\n\nPlease note the salary range listed is just one component of a competitive compensation package which includes a company stock plan\n\nOffers will be reflective of the candidate’s location and experience.\n\nBenefits:\nAt SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:\nMedical, Dental and Vision Insurance\n\n401k with company match\n\nRSUs\n\nPaid vacation, 10 company holidays, sick time, and volunteer time off\n\nEmployee Resource Groups to build community and inclusion at work\n\nMonthly cell phone and internet stipend\n\nTuition reimbursement for up to $2,000 per calendar year to assist with your professional development\n\nWe will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at .\nSpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.\nFor U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.\nSpotOn is an E-Verify company.","description_format":"text","description_chars":6734,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-05T10:18:11Z"},{"event":"close","at":"2026-09-24T15:28:28Z"},{"event":"reopen","at":"2026-09-24T20:56:28Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":109,"expected_fill_days":23,"reasons":["conf:0","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":64050,"is_top_pay":true},"html_url":"https://alion.io/job/spoton-client-onboarding-specialist-2","json_url":"https://alion.io/job/spoton-client-onboarding-specialist-2.json","meta":{"generated_at":"2026-11-09T18:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761},"rest":"https://alion.io/mcp/rest/get_company?id=1761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspoton-client-onboarding-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspoton-client-onboarding-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspoton-client-onboarding-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spoton-client-onboarding-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspoton-client-onboarding-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":238950}},{"tool":"search_jobs","arguments":{"company":"spoton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":238950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}