{"id":4155672,"url":"https://alion.io/job/spoton-project-manager-customer-experience-operations-afternoon-shift","title":"Project Manager - Customer Experience Operations, Afternoon Shift","company":{"id":1761,"name":"SpotOn","domain":"spoton.com","url":"https://alion.io/company/spoton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8400,"max":10500,"currency":"PLN","period":"month","gross":null,"usd_annual":31680},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:58:02Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T23:36:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About SpotOn\nWe’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.\nNamed the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users\n\nRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users\n\nAwarded Great Places to Work and Built In’s Best Workplaces for multiple years running\n\nWe move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.\nThe Project Manager manages small-to-medium projects that improve operational workflows and client experience. This role ensures project deliverables are completed on time, aligns with business objectives, and communicates updates to stakeholders. The ideal candidate is proactive, organized, and capable of managing multiple initiatives simultaneously.\nOn a daily basis, you will:\nProject Management & Execution\nLead end-to-end project execution for all initiatives impacting the client experience organization, ensuring timely delivery.\n\nDefine project scope, timelines, and deliverables, aligning with business objectives.\n\nDevelop and maintain project documentation, including roadmaps, status reports, and risk assessments.\n\nTrack and report on key project KPIs, such as milestone adherence, process adoption, and efficiency improvements.\n\nProcess Optimization & Operational Efficiency\nIdentify and implement process enhancements to improve Client Experience efficiency and customer resolution times.\n\nWork closely with leadership team to analyze pain points and develop scalable solutions.\n\nEnsure new processes align with SpotOn’s core values of agility, ownership, and collaboration.\n\nStakeholder Collaboration & Change Management\nPartner with Client Experience, Product, Engineering teams to drive alignment on project goals.\n\nFacilitate cross-functional meetings to communicate progress, gather feedback, and address challenges.\n\nDevelop and execute training and communication plans to ensure smooth adoption of process changes.\n\nAct as a bridge between main stakeholders and internal SpotOn departments.\n\nRisk Management & Continuous Improvement\nProactively identify project risks and develop mitigation strategies.\n\nEstablish feedback loops to continuously refine processes based on stakeholder input.\n\nWhat skill are we looking for?\n3+ years of management experience, preferably in a Customer Experience environment.\n\nWilling to come into our Kraków office 3 times per week.\n\nWilling to work the afternoon shift (from 2 PM to 10 PM CET).\n\nAbility to analyze data and translate insights into actionable improvements.\n\nProficiency in project management tools (e.g., Asana, Jira, Monday.com, Smartsheet, Confluence).\n\nStrong communication skills, with the ability to influence stakeholders at all levels.\n\nSelf-starter with a problem-solving mindset and a strong sense of ownership.\n\nPerfect candidate also has:\nPMP, CAPM, or Agile/Scrum certification is a plus.\n\nExperience working in SaaS, Fintech, or customer support organizations.\n\nComfortable working with Salesforce or comparable platforms.\n\nHere’s a bit about what we have to offer:\nCompetitive pay: 8 400 PLN - 10 500 PLN gross on CoE\n\nAccess to e-learning platforms.\n\nFully paid private healthcare in LuxMed.\n\nAccess to the Worksmile platform with a monthly top-up.\n\nSubsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.\n\nA laptop and essential work equipment provided by the company.\n\nNew, modern, bright and comfortable office space in the city centre.\n\nAccess to the company’s library.\n\nGreat working atmosphere.\n\nChill out room with a PlayStation and games.\n\nFree snacks and beverages in the kitchen.\n\nCompany parties and social activities.\n\nEmployee referral program.\n\nRelocation Package within Poland.\n\nThe controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: \n. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.\nAdministratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: \n. Dane osobowe będą przetwarzane w celu realizacji obecnych lub - jeżeli wyrazisz na to dobrowolną zgodę - także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: \nhttps://pl.spoton.com/privacy-and-cookies-policy.\nWe will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at .\nSpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.\nFor U.S. based roles, work authorization in the U.S. is required. 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