{"id":1276420,"url":"https://alion.io/job/spott-customer-success-manager","title":"Customer Success Manager","company":{"id":2402572,"name":"Spott","domain":"spott.io","url":"https://alion.io/company/spott-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-26T01:49:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T12:55:16Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About Spott\nSpott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.\nWhy?\nRecruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.\nWhat We’re Looking For\nYou have a Master’s degree in Engineering, Economics, Communications or a related field\n2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role\nClear, confident verbal and written communication skills in English (Dutch/French are a plus)\nA growth mindset - eager to learn, experiment, and expand your knowledge.\nExperience with recruitment tech or in recruiting, especially agency recruiting, is a plus\nWhat You’ll Do\nYou’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.\nLead onboarding and implementation for SMB clients, from setup to go-live\nProvide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly\nGather customer feedback and work with the product team to improve the product.\nWork closely with one of the founders to improve internal processes and operations to ensure efficiency.\nWhat We Offer\n Competitive salary and generous stock options\nThe chance to grow with us and achieve your career aspirations.\nGreat team vibe with regular dinners, sports activities and international offsites\nOverall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria\nAbout the interview\n1. Application Review\nWe'll review your application, in 48 hours you will hear back from us\n2. Screening call (20min, online)\nWe want to learn about your motivation to join Spott, what you are looking for next, and answer your questions\n3. CS Interview (30min, online)\nInterview with our Head of Customer Success to assess both personal fit and relevant experience for the role.\n4. Founder interview (60min, in-person)\nInterview with a Spott founder focused on customer support fundamentals, onboarding and training, communication, problem solving, ownership and execution","description_format":"text","description_chars":2625,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Sports activities","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-26T01:49:00Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.742,"p_room":0.55,"age_days":30,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/spott-customer-success-manager","json_url":"https://alion.io/job/spott-customer-success-manager.json","meta":{"generated_at":"2026-10-26T17:34:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2402572},"rest":"https://alion.io/mcp/rest/get_company?id=2402572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspott-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspott-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspott-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spott-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspott-customer-success-manager"}]}