{"id":3215658,"url":"https://alion.io/job/spotware-customer-success-manager-spotware-systems","title":"Customer Success Manager - Spotware Systems","company":{"id":56894,"name":"Spotware","domain":"spotware.com","url":"https://alion.io/company/spotware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-24T22:14:01Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-29T09:58:20Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Spotware Systems is looking for a Customer Success Manager to retain and grow corporate clients using the Spotware products by acting as their trusted advisor. The Customer Success Manager owns the client relationship end to end: onboarding and configuration guidance and follow ups, proactive account management, adoption and utilisation growth, and the translation of client business needs into clear, testable requirements for Product, Engineering and Support. The role strengthens satisfaction and loyalty, identifies and mitigates churn and relationship risks, and feeds structured insight back into product, service and commercial decisions.\nRequirements\n3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software, with a track record of retaining and growing corporate accounts.\nGood working knowledge of FX/CFD trading - how prices are formed, how orders are placed and filled, how leverage and margin work, and a general sense of how brokers manage risk - plus an interest in understanding execution quality (fair fills, slippage, unusual trading patterns).\nAbility to analyse usage, execution data and client feedback to identify risks, needs and improvement opportunities, and to turn them into structured recommendations.\nExperience organising and delivering client training, onboarding sessions, webinars or other enablement activities.\nGood MS Excel skills and comfort working with large trading datasets.\nPractical daily use of AI tools to accelerate analysis, documentation, client communication, reporting and enablement, with the judgement to validate outputs before use.\nExcellent verbal and written communication skills in English; clear, structured communicator.\nNice to have:Experience with liquidity bridges and aggregators\nResponsibilitiesClient success and consultative support:\nprovide consultative support to corporate clients on company products and services;\nresolve client questions, issues, and requests promptly and professionally;\nhelp clients understand product functionality and use the platform more effectively;\nmaintain regular communication with clients to strengthen satisfaction, loyalty, and long-term cooperation.\nPlatform usage and client value:analyze how clients use the products and identify opportunities to increase product value for them;\nguide clients toward more effective, beneficial, and informed use of company products;\nidentify usage gaps, adoption barriers, recurring questions, and improvement opportunities;\nsupport client success goals through structured recommendations and follow-ups.\nTraining and enablement:organize and conduct client training programs, seminars, and webinars;\nprepare materials and guidance that help clients improve their proficiency in using company products;\nadapt training and enablement activities to client needs, product updates, and common usage challenges.\nFeedback, data, and improvement initiatives:collect and analyze client feedback to identify product, service, and process improvement opportunities;\ncollect and analyze client data to support strategic initiatives for service and product improvement;\nmanage client-related changes and communicate relevant needs or risks to internal teams;\nrespond quickly to situations that may negatively affect client relationships.\nCross-functional collaboration:coordinate with Sales, Marketing, Product, Support, Billing, Technical, and Development teams to achieve client success goals;\ncommunicate client needs, feedback, risks, and opportunities to relevant stakeholders;\nsupport alignment between commercial, product, and technical teams around client priorities.\nAI-assisted work:use AI tools to improve client analysis, communication drafting, meeting preparation, feedback analysis, training materials, reporting, and process efficiency;\nvalidate AI-generated outputs before using them in client communication, reporting, or internal documentation.\n ConditionsPrivate medical insurance.\nRelocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.\nSupport with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare.\nA comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays.\nFair remuneration based on your experience, skills, and level of responsibility.\nWelcome Baby Bonus and Baby Box to celebrate the arrival of a child.\nBirthday voucher.\nPartial compensation for sports activities and wellness initiatives.\nGreek language classes.","description_format":"text","description_chars":4634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Developer Tools","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-24T22:14:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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