{"id":3742118,"url":"https://alion.io/job/spotware-trader-support-specialist-spotware-systems","title":"Trader Support Specialist - Spotware Systems","company":{"id":56894,"name":"Spotware","domain":"spotware.com","url":"https://alion.io/company/spotware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Freshdesk","optional":false},{"name":"Windows","optional":false},{"name":"YouTrack","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-11-04T12:02:32Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T06:44:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nSpotware Systems is looking for a motivated Trader Support Specialist to join our team in Limassol, Cyprus. Be the voice of cTrader for our traders. Provide fast, accurate and friendly support across all channels, and work closely with product and customer success teams to protect and strengthen the company’s reputation.\nResponsibilities:\nTrader support across all channels: handle trader requests via tickets (Freshdesk), app store reviews (Google Play, App Store), Trustpilot, Discord, YouTube and other community channels.\nClear, professional communication: explain features and solve issues in a simple, human way, and adapt the tone to each channel and audience.\nDaily work with the Product Owners of all our apps (Mobile, Web, Windows, Mac): report bugs and issues through YouTrack, share user feedback and recurring pain points, and follow up until they’re resolved.\nCoordination with Customer Success Managers: align on broker-related cases, escalate partner issues, and make sure traders and brokers get consistent answers.\nProtect and promote the company’s reputation: respond to public reviews and feedback professionally, turn negative experiences into positive ones, and highlight cTrader’s strengths.\nRequirements:\nExcellent written and verbal communication skills in English; additional languages are a strong plus\nStrong analytical and troubleshooting skills, with attention to detail\nAbility to manage several channels and priorities at the same time\nInterest in trading and financial markets; knowledge of CFDs, forex or trading platforms is a plus\nTeam player with a proactive, ownership mindset\nNice to have:\nExperience with cTrader or a similar trading platform\nExperience with Freshdesk, YouTrack or similar tools\nPlease let me know if you need anything else to get started.\nBenefits\nCompetitive salary.\nPrivate medical insurance.\nSupport with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance.\nComfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays.\nFair remuneration based on your experience, skills, and level of responsibility.\nWelcome Baby Bonus and Baby Box.\nBirthday voucher.\nPartial compensation for sports activities and wellness initiatives.\nGreek language classes.","description_format":"text","description_chars":2322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Developer Tools","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-04T12:02:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/spotware-trader-support-specialist-spotware-systems","json_url":"https://alion.io/job/spotware-trader-support-specialist-spotware-systems.json","meta":{"generated_at":"2026-11-10T08:40:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56894},"rest":"https://alion.io/mcp/rest/get_company?id=56894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspotware-trader-support-specialist-spotware-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspotware-trader-support-specialist-spotware-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspotware-trader-support-specialist-spotware-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spotware-trader-support-specialist-spotware-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspotware-trader-support-specialist-spotware-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3742118}},{"tool":"search_jobs","arguments":{"company":"spotware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3742118},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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