{"id":3302288,"url":"https://alion.io/job/spreetail-channels-performance-specialist","title":"Customer Experience Task Specialist","company":{"id":1896,"name":"Spreetail","domain":"spreetail.com","url":"https://alion.io/company/spreetail","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:19:17Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T05:19:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.\nHow you will achieve success:\nResponsible for managing the health of existing channel and customer experience task processes and implementing new processes to exceed the demands of tomorrow’s customer. Including but not limited to…\nExecuting channel tasks to high quality, completion, training,and coaching team members to do the same\nManaging task coverage needs and team member task performance to achieve task SLA goals and workforce handle times\nIdentifyingand implementing efficiencies within task processes that improve speed to resolution, drivescalable growth, and reduce customer pain points.\nEvaluates the impact our task processes have on the overall business and reportscritical success metrics that help us understand the health of the task besides SLA completion.\nCommunicates with leadership task health progress and in-flight actions.\nWhat experiences will help you in this role:\nStrong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously\n\nAction-oriented and persistence to drive solutions\n\nCommunicates effectively (confidence, urgently, following up, aligning right stakeholders)\n\nUnderstands basics of major Microsoft applications and basic excel navigation (tables, pivots, trackers)\n\nPossesses strong knowledge of customer service processes","description_format":"text","description_chars":1631,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing","E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-10-27T00:05:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/spreetail-channels-performance-specialist","json_url":"https://alion.io/job/spreetail-channels-performance-specialist.json","meta":{"generated_at":"2026-10-29T08:12:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1896},"rest":"https://alion.io/mcp/rest/get_company?id=1896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspreetail-channels-performance-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspreetail-channels-performance-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspreetail-channels-performance-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spreetail-channels-performance-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspreetail-channels-performance-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3302288}},{"tool":"search_jobs","arguments":{"company":"spreetail.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3302288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}