{"id":3779422,"url":"https://alion.io/job/spreetail-it-support-specialist-us-hours","title":"IT Support Specialist (US Hours)","company":{"id":1896,"name":"Spreetail","domain":"spreetail.com","url":"https://alion.io/company/spreetail","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:03:04Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T12:20:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edgesoftware to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologiesand building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.\nHow you will achieve success:\nApply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution. \nDemonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust. \nPractice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem-solving. \nMaintain a positive, solution-focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience. \nCollaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed. \nWhat experiences will help you in this role:\n1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.\nBasic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)\nProficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact. \nAbility to triage and troubleshoot issues using a structured, methodical approach.\nDemonstrate professional, empathetic communication when supporting employees and team members alike.","description_format":"text","description_chars":1999,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing","E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-11-05T00:22:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/spreetail-it-support-specialist-us-hours","json_url":"https://alion.io/job/spreetail-it-support-specialist-us-hours.json","meta":{"generated_at":"2026-11-10T16:49:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1896},"rest":"https://alion.io/mcp/rest/get_company?id=1896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspreetail-it-support-specialist-us-hours"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspreetail-it-support-specialist-us-hours"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspreetail-it-support-specialist-us-hours"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spreetail-it-support-specialist-us-hours\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspreetail-it-support-specialist-us-hours"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3779422}},{"tool":"search_jobs","arguments":{"company":"spreetail.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3779422},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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