{"id":4192075,"url":"https://alion.io/job/springboard-customer-success-lead-2","title":"Customer Success Lead","company":{"id":29068,"name":"Springboard","domain":"springboard.ai","url":"https://alion.io/company/springboard-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T07:07:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:37:25Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About the Role\nSpringboard's B2B business is growing, and we need a Customer Success Lead who can hold the full client relationship from launch through renewal. You'll be the primary point of contact for our employer partners, running program implementations end-to-end, keeping outcomes on track, and identifying opportunities to expand the partnership.\nThis is a senior individual contributor role with broad scope serving large enterprise accounts (like Avera, Ochsner, UCHealth) through direct corporate training and workforce development engagements. You'll work closely with Product, Admissions, Program Success and Finance teams and represent Springboard externally.\nWhat You'll Do\nLaunch Coordination and Client Enablement\nLead intake and onboarding for new client engagements: define success metrics, align on logistics, resolve technical access requirements, and coordinate participant enrollment\nOwn program launch from contract execution through cohort kickoff, coordinating across the Learning, Program Success, and Admissions teams\nServe as the day-to-day operational contact throughout the program lifecycle\nAccount Management\nOwn relationships across a portfolio of employer partners; maintain regular cadences including weekly syncs and Monthly Business Reviews\nPrepare and deliver MBR decks reporting on completion rates, job placement, and NPS; proactively surface trends, risks, and wins\nMonitor program health and intervene early when learner outcomes are at risk\nTriage and resolve application, enrollment, payment, and data transfer issues\nGrowth and Expansion\nIdentify expansion opportunities within existing accounts: new programs, additional cohorts, expanded seat counts\nCollaborate with BD on renewals and account growth; prepare supporting data and client-facing materials\nBuild relationships across the client org to ensure Springboard has visibility with decision-makers, not just program coordinators\nBuild scalable playbooks and processes that keep pace with a growing partner portfolio\nCross-Functional Operations\nCoordinate with internal teams (Program Success, Admissions, Finance, Learning) to execute on client commitments\nRepresent the client perspective in internal planning and escalate blockers quickly\nKeep internal stakeholders updated on partner developments, upcoming milestones, and open issues\nWhat We're Looking For\n4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business\nTrack record of managing complex, multi-stakeholder relationships with significant ARR\nStrong operational instincts: you can run a detailed program implementation while keeping the broader relationship healthy\nComfortable with data: you know how to pull the numbers, tell the story, and flag what matters\nExcellent communicator, equally effective on a client call, in a written update, and in an internal cross-functional meeting\nSelf-directed and organized; you manage your own book of business without a lot of hand-holding\nExperience with workforce training or employer partnerships is a plus\nExperience working with healthcare organizations is a plus\nWhy This Role\nSpringboard's employer partnerships are growing rapidly. We have a clear model that works, and we need someone who can run it at scale, tighten it up, and grow it. You'll have direct impact on business outcomes, client relationships, and learner results.","description_format":"text","description_chars":3435,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Bootcamps"],"lifecycle":[{"event":"open","at":"2026-11-12T19:37:25Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":52,"expected_fill_days":90,"reasons":["conf:5","win:mid"],"computed_at":"2026-11-13T00:51:54Z"},"pay":null,"html_url":"https://alion.io/job/springboard-customer-success-lead-2","json_url":"https://alion.io/job/springboard-customer-success-lead-2.json","meta":{"generated_at":"2026-11-13T00:51:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":29068},"rest":"https://alion.io/mcp/rest/get_company?id=29068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspringboard-customer-success-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspringboard-customer-success-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspringboard-customer-success-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/springboard-customer-success-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspringboard-customer-success-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4192075}},{"tool":"search_jobs","arguments":{"company":"springboard.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4192075},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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