{"id":1695482,"url":"https://alion.io/job/springswindowfashions-customer-service-representative-sunsetter","title":"Customer Service Representative- SunSetter","company":{"id":2613003,"name":"Springs Window Fashions","domain":"springswindowfashions.com","url":"https://alion.io/company/springswindowfashions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montgomery, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T12:02:16Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-01T16:47:48Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Description\nJob Summary\nResponsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m. During the week the hours are 11:30 a.m. - 8 p.m.\nJob Duties\n* Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as:\n- Entry of multiple order types (initial, remake, repair parts etc.)\n- Change/cancel/Out of Spec requests and order statuses\n- Issuing credits (85%)\n* Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)\n* Complete other related duties as assigned by Supervisor. (5%)\nRequirements\nEducation and Experience\n* High School Diploma required\n* Minimum of one year combined customer service experience and/or related education\n* Personal computer experience\nKnowledge, Skills, and Abilities\n* Excellent communication skills (written, oral, listening, approachable)\n* Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently\n* Enthusiasm in serving as customer's primary point of contact and \"owning\" customer challenges from start to finish\n* Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.\n* Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities\n* Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.\n* Utilizes established processes/procedures efficiently in daily work flows\n* Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow\n* Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current\nPhysical Requirements\n* Work conditions are normal for an office environment.","description_format":"text","description_chars":2089,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T12:02:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 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