{"id":2294985,"url":"https://alion.io/job/springworks-candidate-support-intern","title":"Candidate Support Intern","company":{"id":4409713,"name":"Springworks","domain":"springworks.com","url":"https://alion.io/company/springworks-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"global_role_seniority_cell","sample_n":609},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-11T17:53:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T17:53:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.Role OverviewAs a Candidate Support Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience. \nResponsibilities:\nBe a candidate champion, addressing inquiries and resolving issues via email or chat. \n\nReview candidate-provided documents for completeness and accuracy, communicating \n\nclearly if additional information is required. Educate candidates on the documentation process, providing guidance and support to \n\nensure they understand the requirements. Document candidate interactions and feedback to identify trends and areas for \n\nimprovement in the candidate experience. Collaborate with cross-functional teams to address candidate needs and enhance the \n\noverall experience. Create and maintain support documentation to streamline common and recurring \n\nquestions. Assist Candidate Success Managers with tasks such as updating candidate information \n\nand informing internal teams of any escalated issues. Handle level 1 escalations that require a solid understanding of our documentation and \n\ncandidate support processes. Your First Month:\n\nWeeks 1 & 2:Learn our communication style and the tools we use. Get familiar with our processes by handling 10 candidate inquiries daily. \nWeeks 3 & 4:Delve deeper into document verification and aim to process 30 documents per day. Develop a solid understanding of candidate support operations and work towards handling 50 documents daily. \nWeek 5:Gain independence in managing candidate emails and contribute significantly to clearing the team's tasks. \nWhat We're Looking For:\nHigh Agency:You take initiative, make decisions, and tackle challenges proactively. \nCommunication Champion:You communicate with clarity, professionalism, and empathy. \nDetail Detective:You have a keen eye for detail and excel at solving problems. Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools. \n\nTeam Player:You collaborate enthusiastically and are always eager to learn and grow. \n\nShift Timings:1st Shift – 9:30 AM to 6:30 PM 2nd Shift – 12:30 PM to 9:30 PM The candidate will be required to work in either shift based on business requirements. We have rotational shifts and Please note the shift timings could evolve depending on the business requirements. \n\nRequirements\n\nStrong written and verbal communication skills. \n\nBasic understanding of customer support and/or candidate management. \n\nAbility to work independently and as part of a team. \n\nStrong organizational skills and attention to detail. \n\nPlease Note: This is a full time internship opportunity so expect to work for 9 hours including 1 hour \n\nof break and you should be available for a minimum duration of 6-9 months. Shift Structure: 6-Day Workweek: This is a fast-paced, full-time internship where you’ll work six days a \n\nweek Monday - Saturday. Night Shifts & Weekends: While not a regular requirement, there may be times when \n\nyou'll need to work night shifts or Sundays. When that happens, you'll be compensated for your extra efforts. Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive \n\novertime pay as per company policy. Your time and hard work will be recognized and rewarded! Work Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all \n\nabout balancing productivity with well-being. As part of our initial screening process, we request you to complete a short AI interview of 10 mins duration. This will help us better evaluate your fit for the role. \n\nPlease take up an AI interview at the given linkInterview link: \nBenefits\n\nAbout Company / Benefits\nHealth Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free\n\nTele doctor consultations with 15 different specialities for you and your family members\n\nincluding Mental Health.\nLearning & development budget ( Up to Rs. 21,000/-)\n\nWork from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how\n\nyou want to use this. Yours to keep.Work from anywhere - no location preferred. We have people working from 85 different\n\ncities in the country. Truly India. You can even work from a beach, hill or just a city.Earn EngageWith points for recognitions from team members, and special events like\n\nanniversaries and birthdays, which can be redeemed for various rewards andrecognitions.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4631,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T20:32:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-12T01:44:35Z"},"pay":null,"html_url":"https://alion.io/job/springworks-candidate-support-intern","json_url":"https://alion.io/job/springworks-candidate-support-intern.json","meta":{"generated_at":"2026-10-12T01:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4409713},"rest":"https://alion.io/mcp/rest/get_company?id=4409713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspringworks-candidate-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspringworks-candidate-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspringworks-candidate-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/springworks-candidate-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspringworks-candidate-support-intern"}]}