{"id":3103597,"url":"https://alion.io/job/sprinklr-lead-technical-consultant","title":"Lead Technical Consultant","company":{"id":805,"name":"Sprinklr","domain":"sprinklr.com","url":"https://alion.io/company/sprinklr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":134000,"max":223000,"currency":"USD","period":"year","gross":null,"usd_annual":223000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Bitcoin","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T02:10:53Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.\nBy combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.\nToday, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.\nJob Description\nPosition Summary\nSprinklr is seeking a highly strategic and technically adept sr. level resource to support Dell as a dedicated enterprise customer. This role serves as a trusted advisor, consultant, and technical strategist responsible for maximizing Dell's business value from the Sprinklr platform.\nThe ideal candidate combines deep Sprinklr expertise, technical aptitude, analytics proficiency, and executive-level consultative skills. This individual will proactively identify opportunities, anticipate evolving customer needs, influence adoption of emerging capabilities, and help shape solutions before formal requests arise.\nUnlike traditional support or delivery roles, this position is expected to drive strategic conversations, provide thought leadership, simplify complex requirements, and ensure Dell receives maximum value from its investment in Sprinklr.\nThis is a remote opportunity, but we need someone that sits in the CST or EST.\nPrimary Responsibilities\nStrategic Customer Advisor\nServe as the dedicated trusted advisor for Dell stakeholders. \nBuild strong relationships across business, operations, analytics, and technical teams. \nConduct regular consultation sessions to understand evolving priorities and strategic initiatives. \nTranslate business objectives into scalable platform solutions and measurable outcomes. \nAdvocate for customer success while balancing platform capabilities and best practices. \nSprinklr Platform Subject Matter Expert\nMaintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities. \nProvide confident and credible guidance to customer stakeholders. \nServe as the first point of technical validation before engaging Product or Engineering teams. \nResearch existing capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests. \nClearly articulate customer requirements into actionable business and technical use cases. \nReporting, Analytics & Insights Consulting\nDesign reporting solutions based on business outcomes rather than requested deliverables. \nHelp customers define measurement frameworks, KPIs, dashboards, and operational reporting strategies. \nDevelop scalable approaches for: \nSentiment Analysis \n\nInfluencer Monitoring \n\nExecutive Reporting \n\nPaid Media Performance \n\nCustomer Engagement Analytics \n\nCross-Channel Insights \n\nDrive adoption of efficient reporting practices and automation opportunities. \nProactive Innovation & Market Expertise\nMonitor industry trends, competitor platforms, AI innovations, and digital engagement technologies. \nAnticipate future customer needs and proactively recommend solutions. \nEvaluate new market capabilities and determine relevance to Dell's business objectives. \nPartner with Product teams to communicate strategic customer perspectives and emerging trends. \nPlatform Optimization & Operational Excellence\nProactively identify performance, configuration, workflow, and adoption opportunities. \nDevelop improvement plans and present actionable recommendations to customer stakeholders. \nAnalyze platform usage patterns and recommend efficiency improvements. \nDrive initiatives focused on increasing customer ROI and operational effectiveness. \nAlerting, Monitoring & Intelligence Programs\nLead strategic monitoring and alerting reviews, including:\nReview current alert architecture and alert types in use. \nIdentify noisy, redundant, or ineffective alerts. \nRecommend improvements to severity, threshold, and alert lifecycle configuration. \nEvaluate AI-powered alerting and summarization capabilities. \nDevelop competitor intelligence and awareness monitoring programs. \nDefine best practices for scalable monitoring operations. \nTechnical Architecture & Integrations\nProvide consultative guidance on integrations and connector strategies. \nLead architecture reviews and solution design discussions. \nAssess platform adoption and integration effectiveness. \nReview API usage and best practices. \nSupport global deployment planning and complex technical initiatives. \nPartner with Engineering and Product teams when advanced technical solutions are required. \nRequired Qualifications\nBachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline. \n8+ years of enterprise SaaS, consulting, customer success, managed services, or technical account management experience. \n5+ years working directly with Sprinklr or comparable enterprise CX platforms. \nDemonstrated expertise in: \nSocial Listening \n\nReporting & Analytics \n\nAPI Integrations \n\nWorkflow Automation \n\nEnterprise Customer Engagement Platforms \n\nData Visualization \n\nDigital Customer Experience Solutions \n\nStrong executive communication and presentation skills. \nProven success influencing stakeholders across technical and business audiences. \nAbility to work independently within highly visible strategic accounts. \nPreferred Qualifications\nSprinklr certifications across multiple solution areas. \nExperience supporting Fortune 100 or Fortune 500 customers. \nTechnical Account Management experience. \nFamiliarity with AI-driven workflows and analytics platforms. \nExperience designing enterprise reporting frameworks. \nKnowledge of social media, influencer marketing, customer care, and listening programs. \nExperience with enterprise integrations and API ecosystems. \nSuccess Metrics\nThe successful candidate will:\nBecome a trusted strategic advisor to Dell leadership. \nIncrease customer adoption of strategic Sprinklr capabilities. \nReduce unnecessary Product and Engineering escalations through effective technical discovery. \nImprove reporting effectiveness and business insight generation. \nReduce alert fatigue and improve monitoring efficiency. \nIncrease platform utilization and ROI. \nProactively identify and deliver strategic recommendations before customer requests arise. \nStrengthen executive customer satisfaction and partnership health. \nWe focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:\nLead a new category of enterprise software that we call Unified-CXM.\n\nEmpower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.\n\nCreate a culture of customer obsession, with trust, teamwork, and accountability.\n\nWe believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.\nWe invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.\nTo learn more about employee benefits by region, click here.\nTo learn more about all-things-Sprinklr, visit our candidate resource hub here.\nEEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.\nSprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.\nReasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.\nJOB REQ COMPENSATION RANGE\n$134,000 - $223,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.\nUS-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.\nWarning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.\nIf you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.","description_format":"text","description_chars":11569,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Media Marketing","Marketing Automation","Customer Support & Help Desk Software","Social Media Analytics & Listening"],"lifecycle":[{"event":"open","at":"2026-10-22T18:11:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 2","filings_12m":11,"filings_prev_12m":21,"green_card_filings_12m":2,"median_offered_wage_usd":142885,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":43,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":223000,"is_top_pay":true},"html_url":"https://alion.io/job/sprinklr-lead-technical-consultant","json_url":"https://alion.io/job/sprinklr-lead-technical-consultant.json","meta":{"generated_at":"2026-11-03T03:13:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":805},"rest":"https://alion.io/mcp/rest/get_company?id=805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsprinklr-lead-technical-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsprinklr-lead-technical-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsprinklr-lead-technical-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sprinklr-lead-technical-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsprinklr-lead-technical-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3103597}},{"tool":"search_jobs","arguments":{"company":"sprinklr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3103597},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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