Platform Architect

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Job Description

The Technical Platform Architect (TPA) leads the design and architecture of scalable enterprise solutions using Sprinklr’s products and services, including Contact Centre as a Service (CCaaS).

Working across the customer lifecycle, the TPA partners with customers, Sales, Solution Consulting, Engagement Management, Implementation, Product and Customer Success teams to translate business requirements into robust technical solutions.

What You’ll Do

Solution Architecture & Design

• Lead technical solution design for complex enterprise implementations.
• Translate business and technical requirements into scalable architecture and detailed solution designs.
• Provide architectural guidance during scoping, implementation and optimisation.
• Identify technical, integration, security and delivery risks and recommend appropriate solutions.
• Ensure architecture aligns with customer objectives, platform capabilities and implementation best practices.

Technical Governance

• Establish and promote architecture, configuration and integration best practices.
• Review solution designs, workflows and configurations to support platform scalability and maintainability.
• Ensure appropriate testing, sandbox and deployment practices are followed.
• Develop reusable architectural patterns, templates and technical documentation.

Delivery & Customer Partnership

• Provide technical oversight throughout implementation, testing, deployment and handover.
• Act as a trusted technical adviser to customers and internal stakeholders.
• Partner across teams to resolve complex technical and operational challenges.
• Maintain awareness of strategic initiatives across assigned accounts to support architectural consistency and continuity.

Thought Leadership

• Share technical best practices and lessons learned across customer engagements.
• Identify opportunities to improve customer outcomes through architecture, platform capabilities and innovation.
• Provide customer and implementation insights to Product, Engineering and other internal teams.

What Makes You Qualified

• 8+ years of experience in solution architecture, enterprise architecture, technical consulting or related roles.
• Experience designing and delivering complex enterprise technology solutions, ideally within CCaaS, contact centre technology, enterprise SaaS or digital transformation.
• Strong knowledge of contact centre architecture, telephony, cloud technologies, networking, security and enterprise integrations.
• Experience with APIs, webhooks and integration technologies, including REST and SOAP.
• Understanding of enterprise authentication patterns, including SAML, SSO and OAuth.
• Working knowledge of relational and non-relational databases.
• Experience translating business objectives into technical architectures, roadmaps and requirements.
• Strong understanding of software development and implementation lifecycle practices.
• Strong problem-solving, communication and stakeholder management skills.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Ability to work effectively across customers and cross-functional teams in a global environment.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.