{"id":1957274,"url":"https://alion.io/job/sprinto-product-support-engineer","title":"Product Support Engineer","company":{"id":956,"name":"Sprinto","domain":"sprinto.com","url":"https://alion.io/company/sprinto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-08-26T04:59:48Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-10T00:29:57Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.\nSprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.\nBacked by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.\nFounded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.\nLife as a Sprinter -\nNobody succeeds at Sprinto by staying in their lane.\nWe are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.\nBeing remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.\nWe believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.\nAnd while we move with urgency, we never move alone.\nThe mission -\nProduct Support at Sprinto is not about forwarding queries or closing as many tickets as possible. It is about understanding why something is not working and helping the customer move forward with confidence.\nWhen a customer encounters an integration failure, unexpected API behaviour, configuration issue or confusing product workflow, you will investigate the problem, identify what is happening and own the issue through resolution.\nYou will work with browser developer tools, APIs, integrations, logs and cloud environments. You will also collaborate closely with Product, Engineering, Customer Success and Compliance teams.\nThis is an early-career role with a steep learning curve. You will develop technical depth while learning how a global SaaS product operates in real customer environments.\nWhere you'll leave your mark?\nSolve real technical problems :\nInvestigate product, integration and configuration issues rather than relying only on predefined responses. Reproduce problems, test hypotheses and identify the most likely cause.\nBecome fluent in modern SaaS systems :\nDevelop practical knowledge of APIs, HTTP requests, browser behaviour, authentication, cloud integrations and the systems that connect Sprinto with a customer's technology environment.\nOwn the customer's experience:\nCommunicate clearly throughout the investigation. Help customers understand what happened, what is being done and what they should do next - without overwhelming them with unnecessary technical detail.\nWork closely with Product and Engineering:\nCollect the right evidence, isolate issues and create precise escalations that help engineering teams act quickly. Over time, you will learn to distinguish between product defects, configuration problems, integration failures and expected behaviour.\nImprove more than one interaction:\nIdentify recurring patterns and turn them into better documentation, troubleshooting playbooks, product feedback or process improvements. A strong solution should help the next customer before they encounter the same problem.\nBuild expertise in trust and security:\nLearn how businesses implement frameworks such as SOC 2, ISO 27001, GDPR and HIPAA, and how Sprinto connects with their cloud infrastructure, identity systems and business applications.\nThe kind of builder we're looking for -\nYou'll likely thrive in this position if:\nYou are a recent engineering graduate or have up to one year of relevant experience.\n\nLoves enjoy understanding how products and systems work - not merely following instructions.\n\nComfortable about unfamiliar problems by breaking them down and testing possibilities.\n\nYou have a working understanding of APIs, HTTP, client-server architecture and databases.\n\nCan explain a technical problem clearly to both technical and non-technical audiences.\n\nVery comfortable asking questions, researching independently and learning from incomplete information.\n\nExcited about taking ownership of an issue and follow it through instead of treating escalation as the end of your responsibility.\n\nYou care about the customer's experience as much as the technical correctness of the answer.\n\nYou communicate clearly in writing and work effectively in a remote environment.\n\nYou respond well to feedback and demonstrate visible learning from one problem to the next.\n\nPrior experience in Product Support is not required. 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