{"id":375018,"url":"https://alion.io/job/sprinto-program-manager-customer-experience","title":"Project Manager – Enterprise Customer Onboarding","company":{"id":956,"name":"Sprinto","domain":"sprinto.com","url":"https://alion.io/company/sprinto","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false},{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-04-18T03:42:25Z","employer_posted_date":"2026-04-18","last_verified_at":"2026-11-14T04:46:24Z","board_verified":true,"closed_at":null,"days_open":210,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":210},"description":"Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.\nSprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.\nBacked by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.\nFounded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.\nLife as a Sprinter -\nNobody succeeds at Sprinto by staying in their lane.\nWe are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.\nBeing remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.\nWe believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.\nAnd while we move with urgency, we never move alone.\nThe mission -\nAs a Project Manager for Enterprise Customer Onboarding, you will own the journey from commercial handover to successful go-live for some of Sprinto’s largest customers.\nYou will bring together the customer, Sales, Solutions, Customer Success, Product and Engineering to establish scope, manage dependencies, resolve blockers and deliver measurable customer outcomes. Your success will be reflected in faster time-to-value, predictable implementation timelines and complete handovers into Customer Success.\nYou will also use learnings from individual implementations to improve Sprinto’s onboarding playbooks, governance and operating processes as we scale our enterprise business.\nWhere you'll leave your mark?\nLead enterprise customer implementations from post-sales handover through onboarding, go-live and transition to Customer Success.\nEstablish scope, outcomes, milestones, owners, dependencies and success criteria at the beginning of every project.\nBuild and maintain implementation plans, governance cadences, risk registers and executive status updates.\nAct as the central point of coordination for the customer and internal teams throughout the implementation.\nIdentify risks and scope gaps early, drive decisions and escalate blockers with clear recommendations.\nCoordinate requirements, integrations, configuration, testing, training and launch readiness across teams.\nManage customer expectations around scope, timelines, dependencies and trade-offs.\nTrack implementation outcomes such as time-to-value, cycle time, milestone adherence, customer readiness and handover completeness.\nEnsure every deployment concludes with clear documentation, ownership and a complete handover to Customer Success.\nConvert recurring implementation challenges into reusable playbooks, templates and process improvements.\nThe kind of builder we're looking for -\nWhat we’re looking for\n4-8 years of experience in project management, SaaS implementation, service delivery, enterprise onboarding or a similar customer-facing role.\nExperience managing complex post-sales implementations for B2B SaaS or technology customers.\nStrong project-management fundamentals: scope, planning, milestones, dependencies, risks, governance and stakeholder communication.\nEvidence of improving customer outcomes-not just completing activities or maintaining project trackers.\nAbility to manage demanding enterprise customers and communicate confidently with senior stakeholders.\nExperience coordinating Sales, Customer Success, Product, Engineering and other teams without formal authority.\nComfort operating in ambiguity and building structure where established playbooks may not yet exist.\nStrong written and verbal communication, including executive updates and difficult customer conversations.\nWorking knowledge of spreadsheets, dashboards and project-management tools.\nGood to have\nExperience building or improving enterprise onboarding and implementation playbooks.\nExperience in a growing SaaS company where processes were still being established.\nExposure to security, compliance, IT operations or integration-heavy products.\nFamiliarity with tools such as Salesforce or HubSpot, Jira, Asana, Gainsight, Zendesk or similar platforms.\nPMP, PRINCE2, Scrum or other formal project-management training; certification is not mandatory.\nHow success will be measured\nEnterprise implementations reach go-live predictably and within the agreed scope.\nCustomers achieve value sooner, with fewer avoidable delays and escalations.\nRisks, dependencies and decisions receive clear ownership.\nSales-to-onboarding and onboarding-to-CS handovers become more complete.\nRecurring implementation problems are converted into scalable processes and playbooks.","description_format":"text","description_chars":5701,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-09-05T21:02:07Z"},{"event":"close","at":"2026-09-15T07:38:02Z"},{"event":"reopen","at":"2026-09-16T11:59:57Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.617,"p_room":0.28,"age_days":210,"expected_fill_days":83,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/sprinto-program-manager-customer-experience","json_url":"https://alion.io/job/sprinto-program-manager-customer-experience.json","meta":{"generated_at":"2026-11-14T11:31:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":956},"rest":"https://alion.io/mcp/rest/get_company?id=956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsprinto-program-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsprinto-program-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsprinto-program-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sprinto-program-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsprinto-program-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":375018}},{"tool":"search_jobs","arguments":{"company":"sprinto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":375018},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}