{"id":3725273,"url":"https://alion.io/job/sprtech-customer-service-associate","title":"Customer Service Associate","company":{"id":3802511,"name":"Sprtech","domain":"sprtech.com.my","url":"https://alion.io/company/sprtech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2200,"max":4000,"currency":"MYR","period":"month","gross":true,"usd_annual":11784},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:50:17Z","employer_posted_date":null,"last_verified_at":"2026-11-04T04:50:17Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Associate\nAbout the role\n\nBe the first point of contact for customers — at the counter, on the phone and on WhatsApp. You'll log devices in, keep customers updated and make sure every job runs smoothly.\n\nWhat you'll do\n\nReceive customers and log their devices in clearly.\n\nAnswer phone and WhatsApp enquiries promptly.\n\nKeep customers updated on their repair status.\n\nHandle handover, payment and warranty records.\n\nCoordinate between the customer and the repair bench.\n\nWhy SPR\n\nFull on-the-job training — experienced or beginner, we'll get you up to speed.\n\nWork at the branch nearest you across Kuala Lumpur, Selangor or Putrajaya.\n\nA friendly bench team and a clear path from junior to senior.\n\nEPF, SOCSO and staff repair rates — a real job with a real team since 2015.\n\n📲 Want a faster reply? WhatsApp our HR team at +60 11-5408 9054 (wa.me/601154089054). Tell us the role and which area you'd like to work in.\n\n—\n\nEksekutif Khidmat Pelanggan\nTentang jawatan\n\nJadi titik hubungan pertama pelanggan — di kaunter, melalui telefon dan WhatsApp. Anda mendaftar masuk peranti, memberi maklum balas kepada pelanggan dan memastikan setiap kerja berjalan lancar.\n\nTugas anda\n\nTerima pelanggan dan daftar masuk peranti mereka dengan jelas.\n\nJawab pertanyaan telefon dan WhatsApp dengan segera.\n\nBeri maklum balas status repair kepada pelanggan.\n\nUruskan penyerahan, pembayaran dan rekod waranti.\n\nSelaras antara pelanggan dan bengkel repair.\n\nKenapa SPR\n\nLatihan penuh di tempat kerja — berpengalaman atau baru, kami akan latih anda.\n\nBekerja di cawangan terdekat anda di Kuala Lumpur, Selangor atau Putrajaya.\n\nPasukan bengkel yang mesra dan laluan kerjaya jelas dari junior ke senior.\n\nKWSP, PERKESO dan kadar repair staf — kerja sebenar dengan pasukan sebenar sejak 2015.\n\n📲 Nak jawapan lebih cepat? WhatsApp pasukan HR kami di +60 11-5408 9054 (wa.me/601154089054). Beritahu jawatan dan kawasan yang anda mahu.\n\n—\n\n客服 / 前台接待\n职位简介\n\n做顾客的第一接触点——在柜台、电话与 WhatsApp 上。你负责设备登记、随时更新进度，确保每单顺利完成。\n\n工作职责\n\n接待顾客并清楚登记设备。\n\n及时回复电话与 WhatsApp 咨询。\n\n随时向顾客更新维修进度。\n\n处理交机、收款与保修记录。\n\n在顾客与维修台之间协调。\n\n加入 SPR 的理由\n\n全程在职培训——有经验或新手都能上手。\n\n在你附近的吉隆坡 / 雪兰莪 / 布城分行上班。\n\n友善的工作台团队，从初级到资深的清晰晋升路径。\n\nEPF、SOCSO 与员工维修优惠——2015 年至今的正经团队、正经工作。\n\n📲 想快点有回覆？直接 WhatsApp 人事部 +60 11-5408 9054（wa.me/601154089054），说明你想应征的职位和想去哪一区。\n\nRequirements\nWhat we're looking for\n\nWarm, patient and well-organised.\n\nGood written Malay or English; Mandarin is a plus.\n\nComfortable with phone, WhatsApp and simple systems.\n\nCustomer service experience welcome but not required.\n\nAble to work retail hours, including weekends.\n\nApa yang kami cari\n\nMesra, sabar dan teratur.\n\nPenulisan Malay atau English yang baik; Mandarin satu kelebihan.\n\nSelesa dengan telefon, WhatsApp dan sistem mudah.\n\nPengalaman khidmat pelanggan dialu-alukan tetapi tidak wajib.\n\nBoleh bekerja waktu runcit, termasuk hujung minggu.\n\n任职要求\n\n亲切、耐心、有条理。\n\n马来文或英文书写流畅；会中文加分。\n\n能熟练使用电话、WhatsApp 与简单系统。\n\n有客服经验更好，无经验也欢迎。\n\n能配合零售工时，包括周末。\n\nSkills\nCustomer Service, Communication, Cashiering, Sales","description_format":"text","description_chars":3006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T05:01:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":11784,"is_top_pay":false},"html_url":"https://alion.io/job/sprtech-customer-service-associate","json_url":"https://alion.io/job/sprtech-customer-service-associate.json","meta":{"generated_at":"2026-11-06T06:52:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802511},"rest":"https://alion.io/mcp/rest/get_company?id=3802511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsprtech-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsprtech-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsprtech-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sprtech-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsprtech-customer-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3725273}},{"tool":"search_jobs","arguments":{"company":"sprtech.com.my","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3725273},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}