{"id":3029490,"url":"https://alion.io/job/sps-client-service-associate-5","title":"Client Service Associate","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T18:31:27Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T11:11:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary\nThe Client Services Associate plays a crucial role in delivering professional, reliable, and customer-focused mail and package services to students, faculty, staff, and university departments. This position is essential for supporting daily mailroom operations, which include receiving, sorting, processing, tracking, and distributing incoming and outgoing mail and packages. The ideal candidate will exhibit strong organizational skills, attention to detail, professionalism, and a commitment to providing exceptional customer service in a dynamic university environment.\nEssential Duties and Responsibilities\nReceive, sort, scan, and process incoming mail and packages from various carriers, including USPS, UPS, FedEx, Amazon, DHL, and others.\nVerify package information, accurately enter tracking details, and ensure items are processed in accordance with established procedures.\nNotify recipients when mail and packages are available for pickup through designated tracking and notification systems.\nAssist students, faculty, staff, and university departments with inquiries related to mail, package pickups, delivery questions, and shipment concerns.\nVerify recipient identification and obtain required signatures to ensure the secure release of mail and packages.\nMaintain accurate records of incoming and outgoing mail, package movement, deliveries, and customer interactions.\nPrepare outgoing mail and packages for shipment, including sorting, labeling, weighing, and completing applicable shipping documentation.\nMaintain an organized, clean, and secure mailroom, warehouse, and package storage area.\nFollow all established security protocols, chain-of-custody requirements, and mail-handling procedures.\nIdentify, research, and resolve package discrepancies, misdirected items, and customer service concerns promptly.\nCommunicate professionally with university representatives, delivery drivers, coworkers, and management.\nAssist with inventory management, supply replenishment, and general mailroom administrative duties.\nSupport additional operational assignments as needed to ensure efficient daily service delivery.\nQualifications\nHigh school diploma or GED required.\nPrevious experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field is preferred.\nStrong verbal and written communication skills.\nBasic computer proficiency, including data entry, email, and package tracking systems.\nAbility to manage multiple tasks while maintaining accuracy and professionalism.\nStrong organizational skills and attention to detail.\nAbility to work independently and collaboratively in a team environment.\nCommitment to confidentiality, accountability, and excellent customer service.\nPhysical Requirements\nAbility to stand and walk for extended periods.\nAbility to lift, carry, push, and move packages weighing up to 50 pounds, with or without reasonable accommodation.\nAbility to bend, reach, and perform repetitive tasks associated with mail processing and package handling.\nCore Competencies\nCustomer Service Excellence\nAttention to Detail and Accuracy\nCommunication and Professionalism\nTime Management and Organization\nTeamwork and Collaboration\nAccountability and Reliability\nProblem-Solving and Initiative\nSafety and Security Compliance\nWork Environment\nThis position operates within a university mail services environment, requiring regular interaction with students, faculty, staff, vendors, and delivery personnel. The associate must thrive in a fast-paced setting while upholding established service standards, safety practices, and operational procedures.\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":7856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-21T20:01:54Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","wave","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sps-client-service-associate-5","json_url":"https://alion.io/job/sps-client-service-associate-5.json","meta":{"generated_at":"2026-10-23T11:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-client-service-associate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-client-service-associate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-client-service-associate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-client-service-associate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-client-service-associate-5"}]}