{"id":3434090,"url":"https://alion.io/job/sps-client-service-manager","title":"Client Service Manager","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0.2,"time_to_fill_p50_days":21,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:54:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T19:31:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Service Manager\nMailroom & Reprographics Operations | Financial Institution\nAbout the Role\nWe are seeking an experienced and service-driven Client Service Manager (CSM) to oversee daily mailroom, shipping and receiving, courier, and reprographics operations at a financial institution.\nIn this role, you will lead an on-site team, manage client relationships, and ensure efficient, secure, and high-quality service delivery. You will also drive operational improvements, develop team members, and identify opportunities to leverage technology, automation, and approved AI solutions to enhance productivity and the client experience.\nThe ideal candidate brings strong leadership skills, hands-on experience in mailroom and document production operations, and the ability to deliver exceptional service in a fast-paced, highly regulated environment.\nKey Responsibilities\nClient Relationship & Operations Management\nServe as the primary point of contact for the client, maintaining strong relationships with stakeholders, vendors, and leadership.\n\nOversee daily mailroom, shipping and receiving, courier, and reprographics operations to ensure timely, accurate, and professional service delivery.\n\nAddress client requests, resolve escalations, and implement sustainable solutions to operational challenges.\n\nConduct regular site walkthroughs, quality checks, and operational reviews to maintain service standards.\n\nCoordinate special projects, executive requests, and other client initiatives.\n\nIdentify opportunities to improve efficiency, service quality, turnaround times, and the overall client experience.\n\nMailroom, Logistics & Document Production\nManage inbound and outbound mail, package tracking, sorting, distribution, shipping, and courier services.\n\nEnsure secure handling of confidential, registered, and time-sensitive mail and documents.\n\nOversee high-volume printing, copying, scanning, binding, finishing, and document production services.\n\nManage production schedules, quality control, equipment maintenance, supplies, and vendor coordination.\n\nMaintain accurate operational records, including service requests, production volumes, shipping logs, and inventory.\n\nEnsure compliance with established security procedures, document-handling requirements, and chain-of-custody protocols.\n\nSupport business continuity and alternate service procedures when operational disruptions occur.\n\nTeam Leadership & Development\nLead, coach, and develop an on-site team of approximately 5-10 employees.\n\nManage staffing, scheduling, workload distribution, attendance, and operational coverage.\n\nProvide onboarding, training, performance evaluations, and ongoing coaching.\n\nEstablish clear performance expectations and promote accountability, teamwork, and professional development.\n\nFoster a positive, safe, and client-focused work environment.\n\nTechnology, AI & Process Improvement\nIdentify opportunities to improve operational workflows through technology, automation, and AI-enabled solutions.\n\nSupport approved digital initiatives involving document processing, workflow automation, reporting, and service analytics.\n\nCollaborate with client technology, compliance, and information security teams when implementing process improvements.\n\nEnsure AI and automation tools are used responsibly and in accordance with client-approved security and data privacy policies.\n\nTrain employees on approved digital tools and promote continuous improvement across daily operations.\n\nFinancial & Performance Management\nMonitor site budgets, payroll, expenses, billing, and cost-control opportunities.\n\nTrack key performance indicators (KPIs), service-level agreements (SLAs), production volumes, and service quality.\n\nPrepare operational reports and participate in monthly and quarterly business reviews.\n\nEnsure contractual obligations, service expectations, and client performance goals are consistently achieved.\n\nManage vendor relationships and monitor service quality, equipment performance, and operational costs.\n\nCompliance & Risk Management\nEnsure adherence to company policies, client procedures, and applicable security and regulatory requirements.\n\nMaintain strict confidentiality when handling sensitive financial, personal, and business information.\n\nMonitor operational risks and promptly report incidents, security concerns, and service disruptions.\n\nMaintain accurate documentation related to employee training, quality assurance, safety, and compliance.\n\nPromote a safe, secure, and compliant workplace.\n\nQualifications\nRequired\nHigh school diploma or equivalent.\n\nMinimum of 5 years of experience in client services, business operations, facilities services, or a related field, including hands-on mailroom and reprographics experience.\n\nPrevious supervisory or management experience, including employee coaching, scheduling, performance management, and service delivery.\n\nExperience managing a team of approximately 5-10 employees or a comparable on-site operation.\n\nStrong knowledge of mailroom operations, shipping and receiving, courier coordination, package tracking, and document distribution.\n\nFamiliarity with high-volume printing, copying, scanning, document finishing, and reprographics equipment.\n\nExperience using AI-enabled tools, workflow automation, or digital technologies to improve business processes.\n\nStrong communication, customer service, organizational, and problem-solving skills.\n\nAbility to manage competing priorities, resolve escalations, and work effectively with client stakeholders.\n\nProficiency in Microsoft 365 and standard business reporting tools.\n\nPreferred\nAssociate or bachelor's degree in Business Administration, Operations Management, Technology, or a related field.\n\nExperience working in financial services, banking, insurance, investment, legal, or other highly regulated environments.\n\nFamiliarity with service-level agreements, operational reporting, budgeting, and performance metrics.\n\nExperience with mail tracking systems, print management software, workflow platforms, or intelligent document processing tools.\n\nUnderstanding of information security, data privacy, and responsible AI practices.\n\nPhysical Requirements\nAbility to frequently lift and move items weighing 40 lbs. or more.\n\nAbility to push or pull wheeled carts carrying loads of up to 60 lbs.\n\nAbility to stand, walk, bend, kneel, and sit for extended periods.\n\nAbility to operate standard office, mailroom, shipping, and reprographics equipment.\n\nTravel Requirements\nLocal travel of up to 25% may be required based on client and business needs.\nAdditional Information\nThis job description provides an overview of the position's primary responsibilities and qualifications. Duties may evolve based on business needs, client requirements, and operational priorit\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$80,000—$90,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":11247,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-29T02:05:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/sps-client-service-manager","json_url":"https://alion.io/job/sps-client-service-manager.json","meta":{"generated_at":"2026-10-29T20:48:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-client-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3434090}},{"tool":"search_jobs","arguments":{"company":"spsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3434090},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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