{"id":2459049,"url":"https://alion.io/job/sps-client-services-associate-3","title":"Client Services Associate","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:28:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T20:55:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Services Associate - Mail Center and Business Services\nJob Overview:\nThe Client Services Associate provides exceptional mail and general business services in the following areas:\nMail and business services\nShipping and receiving\nOffice supplies: ordering, stocking, and inventory\nCopier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting\nOverall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.\nDuties and Responsibilities:\nProvides top-level customer service and professionalism to all clients and associates during all interactions\nReceiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages\nMailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier\nActs as point of contact for company personnel on mail/business services inquiries\nPerforms daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT\nSubmitting and completing work order requests from the work order software system\nMaintains the mail center area in a neat and orderly fashion\nMonitors and replenishes mail service supplies on all floors\nAssists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality\nCross-training to learn all aspects of the mail services team and assists others with cross-training\nBuilds and maintains professional relationships with customers and other teams\nPossible driving involved; requires a valid driver’s license and clean motor vehicle record\nFollows and adheres to all safety protocols and policy/procedure expectations\nOther duties as assigned by manager or supervisor\nCompetencies:\nStrong verbal and written communication skills\nExcellent customer service and hospitality skills\nPC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)\nAbility to handle multiple tasks simultaneously\nGood organizational skills\nWorking knowledge of MFD equipment\nRequires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping\nPossesses the ability to work independently and complete assignments on time\nMaintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality\nRegular and punctual attendance is a critical requirement for this role\nQualifications and Education Requirements:\nPrior hospitality experience is a plus!\nHigh school diploma (or equivalent) required\nAbility to work assigned hours as determined by the manager\nCurrent knowledge of or ability to learn computer-based systems required for the position\nFedEx/UPS/USPS general knowledge is a plus\nRequires a valid driver’s license and clean motor vehicle record\nRequires fingerprinting and a criminal background check\nPhysical Requirements:\nAbility to lift or move 20-40 lbs. or more frequently\nAbility to walk, bend, kneel, stand, and/or sit for extended periods\nAbility to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)\nAbility to sit for 2-3 hours at a time while processing data and creating shipping labels\nFine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs\nManual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)\nTravel:\nNone or negligible\nOther Duties:\nThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":8366,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-13T16:48:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T21:34:11Z"},"pay":null,"html_url":"https://alion.io/job/sps-client-services-associate-3","json_url":"https://alion.io/job/sps-client-services-associate-3.json","meta":{"generated_at":"2026-10-13T21:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-client-services-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-client-services-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-client-services-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-client-services-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-client-services-associate-3"}]}