{"id":3727038,"url":"https://alion.io/job/sps-customer-service-specialist","title":"Customer Service Specialist","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32696,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":43866},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:43:46Z","employer_posted_date":null,"last_verified_at":"2026-09-30T14:43:46Z","board_verified":false,"closed_at":null,"days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"About the RoleAre you passionate about delivering exceptional customer service and creating outstanding workplace experiences?\nWe are looking for a proactive and customer-focused Customer Service & Workplace Specialist to join our team. This exciting and varied role plays a central part in ensuring colleagues, clients and visitors receive the support, services and workplace experience they need to be productive, comfortable and successful.\nWorking across customer service, workplace support, facilities coordination, logistics, mail and print services, you will be a visible presence throughout the office, helping to resolve issues, answer queries and deliver a seamless customer experience.\nNo two days are the same. You’ll work both on the practice floor and within the Workplace Solutions Hub, providing support wherever it is needed most.\nWhat You'll Be DoingDeliver exceptional customer service to colleagues, clients and visitors.\nAct as a key point of contact for workplace-related services and enquiries.\nBuild strong relationships across the business, providing support and resolving issues efficiently.\nTake ownership of customer requests and ensure timely follow-up and resolution.\nSupport colleagues in making effective use of office facilities, technology and workspaces.\nWorkplace ExperienceConduct regular checks of meeting rooms, client areas and communal spaces to ensure high standards are maintained.\nTake a proactive and visible approach to supporting customers throughout the workplace.\nReport and monitor maintenance issues through to resolution.\nSupport workplace technology, meeting room equipment and collaboration spaces.\nAssist with office space utilisation and workplace services.\nFacilities & Compliance SupportSupport workplace audits, inspections and compliance activities.\nAssist with health and safety checks and workplace initiatives.\nSupport new joiner activities and workstation assessments.\nCoordinate contractor access and maintenance activities when required.\nAssist with workplace safety, emergency preparedness and evacuation activities.\nMail, Courier & Logistics ServicesProcess incoming and outgoing mail and courier deliveries.\nCoordinate dispatch, receipt and tracking of IT equipment and business deliveries.\nEnsure all items are handled and delivered in accordance with procedures.\nPrint & Business Support ServicesManage print requests and ensure timely delivery.\nSupport multifunction devices and printers, including consumable replenishment.\nMaintain information security standards for printed and electronic materials.\nResolve routine printer and equipment issues.\nTeam CollaborationWork collaboratively with colleagues and service partners to deliver a seamless customer experience.\nProactively identify opportunities to improve workplace services.\nSupport a culture of teamwork, accountability and continuous improvement.\nAbout YouYou will be an enthusiastic, adaptable and service-driven individual who enjoys helping others and takes pride in delivering an exceptional customer experience.\nSkills & ExperienceWe're looking for someone who can demonstrate:\nExcellent customer service and communication skills\nStrong organisation and time management abilities\nA proactive approach to problem solving\nConfidence using Microsoft 365, Teams and workplace systems\nAbility to support workplace technology and office equipment\nStrong relationship-building and stakeholder management skills\nFlexibility to adapt to changing priorities in a fast-paced environment\nA collaborative team-focused approach\nAttention to detail and commitment to high standards\nAwareness of health and safety and workplace compliance requirements\nExperience in customer service, workplace services, hospitality, facilities management or front-of-house environments is desirable.\nEqual Opportunities at SPS\nWe are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.\nWe welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.\nWe are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.","description_format":"text","description_chars":4657,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-04T05:52:55Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.576,"p_room":0.55,"age_days":36,"expected_fill_days":25,"reasons":["seen:36","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":43866,"is_top_pay":false},"html_url":"https://alion.io/job/sps-customer-service-specialist","json_url":"https://alion.io/job/sps-customer-service-specialist.json","meta":{"generated_at":"2026-11-06T12:03:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3727038}},{"tool":"search_jobs","arguments":{"company":"spsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3727038},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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