{"id":2199656,"url":"https://alion.io/job/sps-hospitality-supervisor","title":"Hospitality Supervisor","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:56:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T20:55:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Hospitality Supervisor\nNew York, New York, United States\nOn-site\nFood Service/Catering Hospitality | Event Management | Curated Experience\nThe Hospitality Supervisor serves as the operational lead for food service/catering hospitality services, event management and curated experience programming in support of a workplace experience strategy. This leader is charged with enhancing employee well-being, engagement and productivity by activating the client’s site, amenities, community, culture and brand.\nActing as a strategic partner to client stakeholders and SPS leadership, the Hospitality Supervisor proposes, plans, advertises and executes a calendar of engaging events while managing spend and providing a great experience for all participants. This individual leads by example, ensuring exceptional service delivery while coaching workplace experience teams on elevated hospitality standards, proactive service behaviors, owner mentality and client relationship management.\nThe ideal candidate combines hospitality expertise, event planning/management skills, financial discipline, operational excellence and strong relationship-building capabilities to create a holistic workplace experience that inspires connection, a sense of belonging and satisfaction.\nReports to: Client Manager (CM)\nDUTIES & RESPONSIBILITIES\nHospitality Leadership\nLead the day-to-day operations of the workplace experience team (i.e., food service/catering hospitality, events).\nServe as a visible, approachable workplace ambassador for employees, guests, executives and stakeholders.\nPromote an elevated hospitality culture focused on anticipation, responsiveness and exceptional service.\nDrive continuous improvement through employee feedback, service observations and workplace trends.\nCoach workplace experience team members on service excellence, professionalism and client engagement.\nSupport initiatives that enhance productivity, collaboration and employee satisfaction.\nFood Service/Catering Operations\nOversee food service/catering operations for recurring daily and weekly meal programs, executive meetings, town halls and special events.\nManage vendor relationships and ensure food quality, presentation, service standards and budget compliance.\nMonitor utilization, attendance trends, food waste and spend, recommending improvements that increase satisfaction and optimize cost.\nCoordinate dietary accommodations and hospitality requirements for meetings and events.\nMaintain the food & beverage inventory program to high standards including PAR (Periodic Automatic Replacement) levels, displays, placement, labeling, rotation, expiration and storage.\nEvent Management\nLead on-site and off-site employee events, workplace activations, town halls, leadership forums, executive/investor functions and client-facing events.\nManage event planning, logistics, budgets, venues, catering, vendors, registration, guest experience, audiovisual (A/V) coordination, communications and day-of execution.\nComplete event reporting and post-event reviews, converting lessons learned into practical improvements.\nCurated Experience Programming\nDevelop and execute an annual experience calendar focusing on well-being, engagement, productivity and activation of the client’s brand.\nPlan curated experiences including engagement activities, pop-up events & services and surprise & delight opportunities including well-being events, seasonal celebrations, community initiatives and recognition programs.\nPartner with client stakeholders to create innovative experiences that strengthen workplace culture and employee connection.\nMeasure participation and satisfaction, gather feedback and report program effectiveness to guide future planning.\nClient Relationship Management\nBuild strong relationships with client leaders and workplace stakeholders and serve as a trusted advisor for hospitality and event-planning initiatives.\nAnticipate client needs, proactively provide solutions and participate in operational reviews and workplace-planning discussions.\nEnsure expectations are met or exceeded through consistent execution and follow-through.\nCommunicate clearly regarding event status, risks, budget impacts and service opportunities.\nFinancial Management & Reporting\nManage food service/catering and event budgets, monitor spend against forecasts and identify cost-saving opportunities.\nTrack catering spend, cost per attendee, event participation, employee satisfaction, vendor performance, budget performance and food waste reduction.\nPrepare monthly reports and recommendations for continuous improvement.\nOperational Oversight\nConduct proactive, routine inspections to ensure that all hospitality and event spaces meet quality standards and are presentable at all times.\nMaintain the readiness of conference centers, event venues, executive spaces and shared workplace areas.\nCollaborate across the Facilities Management, Reception and Workplace Experience teams to support workplace initiatives.\nEscalate and resolve service issues with urgency and professionalism.\nSupport emergency response and business continuity activities during special events when necessary.\nLeadership Responsibilities\nOversee food service/catering vendors and supervise Hospitality event support team members as applicable.\nProvide onboarding, coaching and ongoing performance development.\nReinforce elevated hospitality standards, appearance expectations and operating procedures.\nFoster teamwork, accountability and continuous improvement.\nLead “Service Huddle” meetings every week and coordinate event-readiness reviews.\nQUALIFICATIONS & EDUCATION REQUIREMENTS\nRequired\nBachelor’s degree or equivalent experience.\n4-7 years of experience in hospitality, workplace experience, event management, hotel operations, client services or corporate hospitality.\nExperience managing events ranging from small executive meetings to large-scale gatherings.\nExperience managing vendors, catering programs and budgets.\nStrong client relationship and stakeholder-management skills.\nPreferred\nExperience in financial services, corporate hospitality, luxury hotel operations or workplace experience environments.\nHospitality, Event Management or Facility Management certification.\nExperience supporting executive leadership and VIP events.\nKey Competencies\nHospitality mindset and service excellence\nExecutive presence and professional judgment\nClient relationship management and communication\nEvent planning and execution\nFinancial acumen and vendor management\nStrategic thinking and problem solving\nTeam leadership, adaptability, attention to detail, organization and planning\nSuccess Measures\nEmployee engagement and client satisfaction scores\nEvent participation and workplace experience program adoption\nBudget performance and catering-spend optimization\nFood waste reduction, service-level achievement and vendor performance ratings\nSuccessful execution of town halls, investor events and executive functions\nPhysical Demands\nFine and gross motor skills, including the ability to grasp, lift, carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 pounds.\nAbility to walk, bend, kneel, stand or sit for extended periods.\nManual dexterity required for operating office equipment, including phones, copy machines and binding equipment.\nPhysically able to talk on the phone and input data simultaneously.\nAbility to lift or move 40 pounds or more frequently.\nSpecific vision abilities required by this job include close vision, distance vision, the ability to adjust focus and the ability to detect differences between colors, shades and brightness.\nOther Duties\nThis job description is not intended to contain a comprehensive listing of all activities, duties or responsibilities required of the position. Responsibilities may change at any time based on client and business needs.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$82,000—$82,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that...","description_format":"text","description_chars":12326,"description_truncated":true,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-09T20:53:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/sps-hospitality-supervisor","json_url":"https://alion.io/job/sps-hospitality-supervisor.json","meta":{"generated_at":"2026-10-13T22:24:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-hospitality-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-hospitality-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-hospitality-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-hospitality-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-hospitality-supervisor"}]}