{"id":4291258,"url":"https://alion.io/job/sps-lead-records-associate","title":"Lead Records Associate","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:42:27Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:20:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership.\nJob Overview\nThe Records Lead supports and helps coordinate the daily operations of client records management services, ensuring business documents and records are accurately processed, organized, stored, and retrieved. This role provides day-to-day guidance to Records Associates, helps prioritize workloads, monitors service quality, and serves as a resource for resolving routine operational questions. The Records Lead remains hands-on with scanning, indexing, document storage, retrieval, and other records management activities while helping ensure consistent, efficient service delivery.\nDuties and Responsibilities\nCoordinate daily records management activities and help prioritize incoming work, document requests, scanning, indexing, and retrieval assignments.\n\nServe as a day-to-day resource for Records Associates, providing guidance, answering questions, and helping resolve routine operational issues.\n\nMonitor workflow and work quality to ensure documents are accurately processed, indexed, stored, and retrieved.\n\nAssist with training and onboarding new team members on records management procedures, systems, and client-specific processes.\n\nOrganize and manage physical and electronic business records, documents, and files.\n\nReceive, sort, prepare, scan, index, and digitize documents.\n\nMaintain document storage systems, including filing, archiving, labeling, tracking, and organizing records.\n\nProcess document requests by locating, retrieving, distributing, and returning records.\n\nEnsure accurate data entry into records management systems and that documents are stored according to established procedures.\n\nAssist with records inventories, file audits, retention schedules, and the management of active and inactive records.\n\nEnsure the secure and confidential handling of business documents and sensitive information.\n\nCoordinate document storage, transfers, and retrievals while maintaining tracking or chain-of-custody records when required.\n\nRespond to inquiries regarding document requests, retrievals, and records management services.\n\nReceive, sort, and distribute incoming mail and packages; process outgoing mail and shipments as needed.\n\nNotify employees of deliveries and maintain package tracking information.\n\nSubmit work orders and service requests as necessary.\n\nHelp ensure established procedures, service standards, and confidentiality requirements are consistently followed.\n\nIdentify workflow challenges, service gaps, and opportunities to improve efficiency; communicate recommendations to management.\n\nAssist management with tracking workloads, service requests, and operational reporting as needed.\n\nMaintain a clean, organized, and professional workspace.\n\nIdentify and proactively complete additional tasks during periods of lower activity.\n\nBuild and maintain positive working relationships with client employees, visitors, and colleagues.\n\nProvide cross-functional support for reception, concierge, mailroom, and other office services as needed.\n\nEscalate complex issues, service concerns, document discrepancies, or sensitive records-related matters to the appropriate manager.\n\nPerform other duties as assigned.\n\nQualifications\nHigh school diploma or equivalent required.\n\n2-3 years of relevant experience in records management, document processing, scanning, filing, archiving, or administrative support.\n\nPrior experience providing day-to-day guidance, training, or support to coworkers preferred.\n\nExperience coordinating workloads or prioritizing daily operational tasks preferred.\n\nExperience with electronic document or records management systems preferred.\n\nFamiliarity with scanning, indexing, data entry, file organization, and document retrieval processes.\n\nProficiency with Microsoft Office applications and the ability to learn client-specific software and systems.\n\nStrong organizational, communication, and problem-solving skills.\n\nAbility to manage multiple priorities, meet deadlines, and work independently with minimal supervision.\n\nAbility to take initiative, exercise sound judgment, and serve as a resource for others.\n\nDemonstrated attention to detail and commitment to accuracy and confidentiality.\n\nAbility to work assigned hours and maintain a professional appearance while adhering to SPS and client policies.\n\nCompetencies\nCustomer Service: Demonstrates a commitment to providing responsive, professional service and maintaining positive client relationships.\n\nLeadership and Team Support: Provides guidance, training, and day-to-day support to colleagues while encouraging teamwork and accountability.\n\nOrganization and Attention to Detail: Maintains accurate records, organized workspaces, and consistent documentation.\n\nCommunication: Communicates clearly and professionally with clients, colleagues, and management.\n\nConfidentiality: Exercises discretion and handles business records and sensitive information appropriately.\n\nInitiative and Problem Solving: Identifies challenges, takes ownership of routine issues, and recommends practical solutions.\n\nAdaptability: Adjusts to changing priorities, workloads, and client needs.\n\nPhysical Requirements\nApproximately 50% of the workday may involve grasping, lifting, carrying, or moving packages, files, and records, including the use of wheeled carts.\n\nAbility to lift and move up to 40 pounds, with or without reasonable accommodation.\n\nAbility to frequently walk, bend, kneel, stand, and sit throughout the workday.\n\nManual dexterity to operate computers, scanners, printers, copiers, and other office equipment.\n\nOther Duties\nThis job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs require.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$24—$24.70 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":10424,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T23:20:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-14T02:41:07Z"},"pay":null,"html_url":"https://alion.io/job/sps-lead-records-associate","json_url":"https://alion.io/job/sps-lead-records-associate.json","meta":{"generated_at":"2026-11-14T02:41:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-lead-records-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-lead-records-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-lead-records-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-lead-records-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-lead-records-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4291258}},{"tool":"search_jobs","arguments":{"company":"spsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4291258},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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