{"id":4291252,"url":"https://alion.io/job/sps-mailroom-services-associate-2","title":"Mailroom Services Associate","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-13T20:20:21Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:20:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership\nPosition Overview\nThe Mailroom Associate is responsible for providing exceptional mailroom, shipping, receiving, and distribution services within a professional corporate environment. This position supports daily business operations by receiving, processing, sorting, tracking, and distributing incoming mail and packages, as well as preparing and processing outgoing shipments.\nThe role requires a strong focus on accuracy, organization, efficiency, and customer service while ensuring that mailroom operations run smoothly and materials are handled in a timely and secure manner.\nIn addition to primary mailroom responsibilities, this position may be cross-trained to provide support across other workplace service areas, including document scanning, facilities services, and reception or concierge coverage, based on client needs and operational requirements. The ideal candidate is adaptable, dependable, detail-oriented, and comfortable balancing multiple responsibilities while maintaining a high level of professionalism.\nDuties and Responsibilities\nMailroom Operations & Distribution\nReceive, sort, process, and distribute incoming mail, packages, and deliveries to the appropriate employees or departments.\n\nManage outgoing mail and package transactions, ensuring items are properly prepared, labeled, processed, and shipped.\n\nMaintain accurate records of mail and package receipt, distribution, mailing dates, and other required information.\n\nUtilize mail tracking and chain-of-custody systems to document and monitor mail and package activity.\n\nNotify employees of incoming mail and package deliveries through email or designated communication systems.\n\nServe as a primary point of contact for employee inquiries regarding mail, packages, and shipping requests.\n\nEnsure mail and packages are handled, stored, and distributed appropriately and in accordance with established procedures.\n\nAssist with shipping and receiving activities, including verifying incoming materials, reviewing packing slips, and preparing outgoing shipments.\n\nOperate mailroom equipment, including postage meters, mail folding and inserting machines, multifunction printers, and other related equipment.\n\nMonitor mailroom equipment functionality and replenish necessary supplies such as postage, paper, labels, and packaging materials.\n\nWorkplace & Office Services Support\nMaintain the mailroom and designated Business Service Center areas in a clean, organized, and professional manner.\n\nMonitor office supply inventory and replenish or coordinate orders as needed.\n\nAssist with organizing supply closets, storage areas, and other designated workplace spaces.\n\nSubmit work orders or maintenance requests when necessary.\n\nProactively identify opportunities to support overall office operations and assist with additional tasks during periods of lower mailroom activity.\n\nCollaborate with SPS colleagues, client representatives, and other service teams to ensure consistent and efficient service delivery.\n\nCross-Functional Workplace Support\nParticipate in cross-training to support additional workplace service areas based on client needs and business requirements.\n\nProvide document scanning, sorting, indexing, and electronic distribution support as assigned.\n\nAssist with facilities-related responsibilities, including general office upkeep, conference room resets, supply replenishment, and workplace organization.\n\nProvide backup reception, lobby, or concierge coverage as needed, including greeting visitors, responding to inquiries, and directing guests appropriately.\n\nAssist with conference room setups, meeting support, and other general office service requests as needed.\n\nAdapt to changing priorities and provide assistance across service areas to support overall site operations.\n\nCustomer Service & General Responsibilities\nDeliver exceptional, responsive, and professional customer service to employees, visitors, clients, and vendors.\n\nMaintain professionalism and composure when handling employee inquiries, sensitive requests, and service-related concerns.\n\nBuild and maintain positive working relationships with clients, employees, vendors, and internal teams.\n\nCommunicate effectively regarding service requests, delivery issues, and operational needs.\n\nFollow established policies, procedures, and service standards.\n\nAssist with training backup personnel and providing guidance on mailroom processes and procedures.\n\nProactively seek out additional responsibilities and opportunities to contribute to the success of the team.\n\nPerform other related duties as assigned.\n\nDriving and Transportation\nOperate a company vehicle to transport and deliver mail, packages, and other materials between designated corporate offices, client locations, and external mailing or shipping facilities (e.g., USPS, FedEx, UPS). Ensure items are handled securely, deliveries are completed accurately and timely, and all driving activities are conducted safely and in accordance with company policies.\n\nQualifications & Education Requirements\nHigh school diploma or equivalent required.\n\nTwo or more years of prior work experience preferred.\n\nPrevious experience in mailroom operations, shipping and receiving, distribution, warehouse operations, office services, or customer service preferred.\n\nExperience operating mailroom equipment, multifunction printers, or other office equipment is a plus.\n\nStrong organizational skills and attention to detail.\n\nExcellent written and verbal communication skills.\n\nBasic computer proficiency, including Microsoft Office applications and the ability to learn computer-based systems.\n\nAbility to manage multiple tasks simultaneously while maintaining accuracy and efficiency.\n\nAbility to work independently, follow established procedures, and complete assigned responsibilities with minimal supervision.\n\nStrong customer service skills and the ability to interact professionally with employees, clients, visitors, and vendors.\n\nFlexible and adaptable, with a willingness to cross-train and support other workplace service functions as needed.\n\nAbility to maintain a professional appearance and attitude.\n\nAbility to work assigned schedules and hours as determined by management.\n\nMust adhere to all company policies and procedures.\n\nMust possess a valid U.S. driver's license and maintain the ability to meet company driving and insurance eligibility requirements.Must maintain a driving record that meets SPS safety and Motor Vehicle Record (MVR) standards. Employment in this position may be contingent upon successful completion of a driving record review.\n\nCore Competencies\nCustomer Service Orientation: Demonstrates a commitment to providing prompt, courteous, and professional service.\n\nAttention to Detail: Ensures mail, packages, shipping documentation, and records are handled accurately.\n\nOrganization & Time Management: Effectively prioritizes daily responsibilities and maintains an organized work environment.\n\nAdaptability & Flexibility: Willingness to learn new processes, cross-train, and assist across multiple workplace service areas.\n\nCommunication: Communicates effectively with employees, clients, vendors, and team members.\n\nProblem-Solving: Recognizes operational issues and takes appropriate steps to resolve or escalate concerns.\n\nAccountability & Initiative: Takes ownership of assigned responsibilities and proactively identifies opportunities to support the team.\n\nProfessionalism: Maintains a positive, dependable, and professional demeanor in all workplace interactions.\n\nPhysical Requirements\nApproximately 50% of the time, this position requires the following physical activities:\nFine and gross motor skills, including the ability to grasp, lift, carry, and move mail, packages, supplies, and other materials.\n\nAbility to push, pull, and maneuver packages on standard wheeled carts with a load capacity of up to 60 pounds.\n\nAbility to lift or move 40 pounds or greater frequently.\n\nAbility to walk, bend, kneel, stand, and/or sit for extended periods of time.\n\nManual dexterity required to operate office machinery and equipment, including postage meters, printers, scanners, mail processing equipment, and computers.\n\nAbility to communicate and discern information effectively with onsite staff through vision, hearing, and oral and written comprehension.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.\nOther Duties\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$22—$22.80 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. 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