{"id":4291248,"url":"https://alion.io/job/sps-mailroom-services-supervisor","title":"Mailroom Services Supervisor","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-13T21:02:36Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T17:14:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Mailroom Services Supervisor\nReports To: Client Services Manager, Account Manager, or equivalent leadership\nPosition Overview\nThe Mailroom Services Supervisor is responsible for overseeing daily mailroom operations, courier services, and additional workplace support functions within a professional corporate environment. This position provides operational leadership, directly supervises employees, coordinates daily workflows, and ensures consistent, high-quality service delivery in accordance with client expectations and established service standards.\nThe Supervisor oversees all aspects of mailroom operations, including incoming and outgoing mail, package distribution, shipping and receiving, document scanning, and courier services between corporate buildings and designated client locations. This position is also responsible for coordinating employee schedules, monitoring timekeeping, distributing workloads, training team members, managing performance, and ensuring appropriate staffing and operational coverage.\nThis is a hands-on leadership role that requires the ability to work alongside employees, provide operational direction, and step into various service areas as business needs arise. The Mailroom Services Supervisor must maintain working knowledge of multiple workplace service functions, including mailroom operations, document scanning, shipping and receiving, courier services, reception and concierge services, facilities support, and conference room management.\nThe ideal candidate is an organized, dependable, and service-oriented leader who can balance employee supervision with daily operational responsibilities. This individual demonstrates strong communication, problem-solving, and leadership skills while maintaining a professional relationship with clients, employees, vendors, and building management.\nDuties and Responsibilities\nMailroom Operations & Distribution\nOversee daily mailroom operations, including the receipt, sorting, processing, tracking, and distribution of incoming mail and packages.\n\nEnsure outgoing mail and shipments are properly prepared, labeled, processed, and delivered within established timelines.\n\nEstablish and maintain efficient mailroom procedures to ensure accuracy, security, and timely distribution of mail and packages.\n\nMonitor mail and package tracking systems, chain-of-custody documentation, and other operational records.\n\nEnsure employees are notified of incoming packages and deliveries through email or designated communication systems.\n\nOversee shipping and receiving activities, including verification of incoming materials, review of packing slips, preparation of outgoing shipments, and coordination of delivery requests.\n\nMonitor mailroom equipment functionality and ensure appropriate supplies, postage, labels, and packaging materials are maintained.\n\nIdentify operational challenges, resolve service-related issues, and escalate complex concerns to management when appropriate.\n\nEnsure mailroom areas, storage spaces, and designated Business Service Center locations remain clean, organized, and professional.\n\nCourier & Transportation Services\nPerform and coordinate scheduled mail and package runs between corporate office buildings, client locations, and designated delivery points.\n\nDrive a company vehicle or other authorized vehicle, as applicable, to transport mail, packages, documents, supplies, and other business-related materials.\n\nEnsure timely, accurate, and secure pickup and delivery of mail and packages between designated locations.\n\nMaintain appropriate documentation and delivery records, including pickup confirmations, delivery logs, and other required tracking information.\n\nEnsure materials are handled securely and delivered to the correct individuals, departments, or locations.\n\nCoordinate daily courier routes and prioritize deliveries based on business needs and established service expectations.\n\nCommunicate delivery delays, route concerns, vehicle issues, or other transportation-related matters to management.\n\nConduct routine vehicle checks and promptly report maintenance, safety, or operational concerns in accordance with company procedures.\n\nComply with all applicable traffic laws, company driving policies, and established safety requirements.\n\nMaintain professionalism and provide exceptional customer service when interacting with employees, clients, vendors, and building personnel at various locations.\n\nEmployee Supervision & Team Leadership\nDirectly supervise and lead assigned employees, providing day-to-day guidance, direction, and operational support.\n\nCoordinate employee schedules, assignments, and staffing coverage to ensure appropriate support across all service areas.\n\nDistribute daily work assignments and monitor workload completion to ensure operational priorities and service expectations are met.\n\nReview and approve employee timecards, monitor attendance, and address timekeeping discrepancies in accordance with company policies and procedures.\n\nManage employee scheduling, including coverage planning, time-off requests, attendance, and staffing adjustments as appropriate.\n\nConduct regular check-ins with employees to communicate expectations, provide feedback, and address questions or concerns.\n\nParticipate in the performance management process, including setting expectations, providing ongoing coaching, conducting performance evaluations, and documenting performance-related discussions.\n\nAddress employee performance, attendance, and conduct concerns promptly and consistently, escalating matters to Human Resources or management as appropriate.\n\nSupport employee onboarding, orientation, and ongoing training to ensure team members understand operational procedures, client expectations, and service standards.\n\nIdentify employee development opportunities and encourage cross-training to support operational flexibility and career growth.\n\nFoster a positive, collaborative, and accountable team environment that promotes professionalism, engagement, and service excellence.\n\nCommunicate staffing needs, employee concerns, operational challenges, and performance updates to management.\n\nEnsure employees follow established company policies, procedures, safety requirements, and client-specific guidelines.\n\nAssist with recruiting, interviewing, and selection activities for assigned positions as needed.\n\nCross-Functional Workplace Services\nMaintain working knowledge of all assigned workplace service functions to provide operational oversight and ensure appropriate coverage across the site.\n\nOversee and provide hands-on support for document scanning, indexing, processing, and electronic distribution as needed.\n\nCoordinate shipping and receiving activities, including package preparation, shipment tracking, and delivery coordination.\n\nProvide reception, lobby, or concierge coverage as needed, including greeting visitors, responding to inquiries, and ensuring a professional front-of-house experience.\n\nOversee and assist with facilities-related responsibilities, including general office upkeep, workplace organization, supply replenishment, and routine maintenance coordination.\n\nCoordinate conference room setups, meeting space resets, furniture arrangements, and other workplace support requests.\n\nSupport pantry, breakroom, and common-area services, including inventory monitoring, organization, and replenishment.\n\nCoordinate employee events, catered meetings, and other workplace activities as assigned.\n\nParticipate in cross-training across all applicable service areas to maintain operational knowledge and provide backup coverage when needed.\n\nEnsure service standards, procedures, and client expectations are consistently maintained across all supported functions.\n\nClient Relations & Operational Administration\nServe as a primary point of contact for routine operational matters related to mailroom, courier, and workplace services.\n\nDevelop and maintain positive working relationships with client representatives, employees, vendors, building management, and SPS leadership.\n\nMonitor service levels and ensure operational activities are completed in accordance with client expectations and established performance standards.\n\nPrepare, review, and maintain daily, weekly, and monthly operational reports, including mail activity, courier logs, inventory, staffing, and service-related metrics.\n\nMonitor supply levels, coordinate purchasing requests, and help manage operational resources within established guidelines.\n\nSubmit and follow up on building maintenance requests, service tickets, and other operational issues.\n\nIdentify opportunities to improve processes, increase efficiency, reduce service disruptions, and enhance the overall client experience.\n\nCommunicate operational updates, staffing concerns, service issues, and improvement opportunities to appropriate leadership.\n\nMaintain confidentiality and exercise sound judgment when handling sensitive information, packages, employee matters, and client requests.\n\nPerform other related duties as assigned.\n\nQualifications & Education Requirements\nHigh school diploma or equivalent required.\n\nThree or more years of experience in mailroom operations, shipping and receiving, office services, facilities, logistics, or a related workplace services environment preferred.\n\nOne or more years of supervisory, team leadership, or employee management experience preferred.\n\nPrevious experience overseeing employees, coordinating daily workflows, managing schedules, and providing performance feedback preferred.\n\nValid U.S. driver's license required.\n\nMust maintain a driving record that meets SPS's applicable motor vehicle record (MVR), insurance eligibility, and company safety requirements.\n\nAbility to successfully complete any required motor vehicle record screening and maintain driving eligibility throughout employment.\n\nExperience operating mailroom equipment, multifunction printers, scanners, postage meters, and other office equipment is a plus.\n\nExperience with shipping, receiving, package tracking, courier coordination, or delivery operations preferred.\n\nStrong organizational skills, attention to detail, and the ability to manage multiple operational priorities.\n\nExcellent written and verbal communication skills.\n\nProficiency in Microsoft Office applications and the ability to learn various computer-based systems and operational platforms.\n\nDemonstrated ability to lead, motivate, coach, and develop employees.\n\nAbility to exercise sound judgment, resolve operational challenges, and make decisions within established guidelines.\n\nStrong customer service skills and the ability to interact professionally with employees, clients, vendors, and building management.\n\nAbility to work independently while maintaining effective communication with management and other team members.\n\nFlexible and adaptable, with the ability to transition between operational responsibilities and provide hands-on support across multiple service areas.\n\nAbility to maintain a professional appearance and demeanor.\n\nAbility to work assigned schedules and hours as determined by management.\n\nMust adhere to all company policies, procedures, and applicable safety requirements.\n\nCore Competencies\nLeadership & Employee Development: Effectively leads, coaches, and develops employees while fostering a positive and accountable team environment.\n\nOperational Management: Coordinates daily activities, staffing, workflows, and resources to ensure consistent and efficient service delivery.\n\nCustomer Service Orientation: Demonstrates a commitment to providing exceptional, responsive, and professional service.\n\nCommunication & Relationship Management: Communicates effectively with employees, clients, vendors, building management, and leadership.\n\nOrganization & Time Management: Effectively balances multiple priorities, deadlines, staffing requirements, and operational responsibilities.\n\nProblem-Solving & Decision-Making: Identifies operational challenges, deve...","description_format":"text","description_chars":18474,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document 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