{"id":2739413,"url":"https://alion.io/job/sps-skate-host","title":"Skate Host","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":163000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:21:41Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T03:27:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Skate Host - The Rink at Rockefeller Center \n2026-27 Season | October-Early Spring\nOverview \nSPS is seeking warm, outgoing, and team-oriented individuals to join the hospitality team at The Rink at Rockefeller Center. As a Skate Host, you will help create a safe, welcoming, and memorable experience for guests visiting one of New York City’s most iconic destinations. \nSkate Hosts serve as an active presence on and around the ice, combining strong skating ability, safety awareness, crowd management skills, and a genuine hospitality mindset. Team members should be attentive, approachable, and confident communicating with diverse audiences in a fast-paced, high-volume environment. \nThe Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working on or near the ice and outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. An insulated winter jacket and vest will be provided. \nSchedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, with dependable morning and late-night availability strongly preferred. \nSummary of Position \nSkate Hosts are responsible for maintaining a safe, orderly, and enjoyable on-ice environment. This includes monitoring guest activity, enforcing skating and safety guidelines, verifying admission, assisting guests when needed, and managing the movement of large crowds. \nThe role also includes supporting general rink operations, including rental skate services, guest wayfinding, locker room etiquette, cleaning and sanitizing, and occasional ice and venue maintenance. The ideal candidate has strong skating experience, sound judgment, a calm and confident presence, and the ability to engage guests with warmth and professionalism. Skate Hosts may also be asked to fill in at any other position at The Rink as needed and should be willing and able to assist in those areas when requested; training is provided. \nPrimary Responsibilities \nMonitor the ice and surrounding areas to promote a safe and enjoyable experience. \nCommunicate and enforce all rink safety guidelines, skating policies, and guest conduct standards. \nVerify admission and ensure guests follow proper directional flow on the ice. \nMonitor large crowds and communicate clear instructions during entry, exit, and other high-volume periods. \nRespond appropriately to falls, injuries, and other safety concerns; assist the Medic on Duty when required. \nEngage with guests in a friendly, encouraging, and professional manner. \nAssist guests safely entering, exiting, and navigating the ice rink. \nAnswer guest questions about The Rink, Rockefeller Center, and related offerings. \nHandle rental skate responsibilities, including exchanges, guest education, cleaning, sanitizing, and proper storage. \nDirect guests throughout the venue and provide information regarding lockers, skating sessions, and rink procedures. \nAnticipate guest needs and contribute to a welcoming, well-maintained environment. \nAssist with occasional ice maintenance and general venue upkeep, including maintenance during snow events. \nIssue appropriate credentials for rink access and communicate relevant session information. \nInstruct guests on proper locker usage and etiquette. \nSupport general Skate House and rink operations as needed. \nMaintain awareness of changing conditions and promptly report safety, maintenance, or guest concerns to a Manager on Duty. \nRequirements \nAbility to communicate effectively in English, both verbally and in writing. \nRecreational or professional skating, hockey, figure skating, or other ice-sports experience is preferred; skating proficiency is required. \nMust be comfortable and confident skating and remain on the ice for the duration of a scheduled shift. \nAll candidates will participate in an on-ice interview to confirm skating ability. \nMust provide well-maintained personal ice skates approved by management. Hockey, figure, and recreational skates are generally acceptable; speed skates are not permitted. \nStrong safety awareness, sound judgment, and the ability to make calm decisions in a high-volume environment. \nStrong communication and guest-service skills, with the ability to engage guests warmly and professionally. \nAbility to manage and direct large groups of people with confidence. \nMust complete all required on-ice safety, incident-response, and emergency-procedure training; CPR and First Aid certification is a plus but not required. \nConsistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift. \nWillingness and ability to fill in at any other position at The Rink as needed, and to assist in other areas when requested. Training is provided. \nWeekend, holiday, early morning, and late-night availability is required. \nComfort working on or near the ice and outdoors in cold temperatures and changing winter conditions. \nAbility to walk, stand, skate, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift. \nMust be able to lift 30 pounds. \nMust follow uniform, grooming, hygiene, and appearance guidelines. \nMust comply with all policies and procedures established by SPS and The Rink at Rockefeller Center. \n\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$19—$21 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":9871,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-16T20:17:26Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sps-skate-host","json_url":"https://alion.io/job/sps-skate-host.json","meta":{"generated_at":"2026-10-22T04:21:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsps-skate-host"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsps-skate-host"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsps-skate-host"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sps-skate-host\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsps-skate-host"}]}