{"id":1501364,"url":"https://alion.io/job/spsglobal-account-director","title":"Account Director","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T17:00:10Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-26T06:06:57Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Job Title: Account Director\nReports To: The Account Director will report to the Managing Vice President, or equivalent leadership.\nJob Overview:\nThe Account Director is responsible for the overall operational, financial, and client relationship management of a highly visible banking/financial services account with multiple locations. This position serves as the primary liaison between SPS and the client, providing strategic leadership and oversight across all assigned locations while ensuring consistent service delivery, operational excellence, financial performance, and client satisfaction.\nThe Account Director will be based on site in New York City and will require up to 50% travel to support the client's multiple locations and operational needs.\nDuties and Responsibilities:\nResponsible for the overall operational and financial health of a complex, multi-location banking/financial services account.\n\nEstablish and maintain accountability with all leaders across the account and assigned locations.\n\nServe as the primary point of contact and liaison between SPS and highly influential client stakeholders.\n\nDevelop and maintain strong executive-level client relationships and serve as a trusted strategic partner to the client.\n\nProvide leadership and oversight across multiple locations, ensuring consistent execution of operational standards, service levels, policies, and procedures.\n\nPartner closely with SPS Sales and other internal teams to strengthen the client relationship, identify opportunities for additional services, and support account growth, including participation in RFPs and sales presentations as appropriate.\n\nInterface with SPS executive leadership on key operational, financial, client, and strategic decisions.\n\nResolve client, site management, and site staff issues through effective problem-solving, escalation management, and collaboration.\n\nLead account reviews, business reviews, and performance discussions with client leadership.\n\nStandardize policies, procedures, operating practices, reporting, and performance benchmarks across assigned locations.\n\nCoordinate, implement, and oversee special projects and strategic initiatives specific to the client and account operations.\n\nMaintain regular communication with the COO and SPS leadership regarding account performance, operational matters, risks, and opportunities.\n\nPartner with Human Resources and other appropriate stakeholders regarding employee relations, performance management, staffing, and organizational matters.\n\nEffectively coach, train, and mentor subordinate leaders to build a high-performing organization and support succession planning.\n\nMay participate in contract renewal negotiations and commercial discussions in partnership with Sales.\n\nCoordinate and manage vendor relationships and negotiations as appropriate.\n\nManage site and account proformas, including labor hours, gross margin, profitability, cost control, and growth.\n\nMonitor account financial performance, identify opportunities for cost savings and productivity improvements, and ensure financial objectives are achieved.\n\nEnsure client service levels, KPIs, SLAs, quality standards, and operational objectives are consistently achieved across all locations.\n\nIdentify and implement opportunities for efficiency, technology adoption, process improvement, and service enhancement.\n\nTravel to client locations as needed to provide operational oversight, leadership, and client support.\n\nCompetencies:\nProven background managing a large, multi-site people organization, preferably within a banking, financial services, managed services, BPO, or similar environment.\n\nProven ability to lead complex operations and thrive in high-growth and highly service-oriented environments.\n\nStrategically plans and executes key business objectives across multiple locations.\n\nDirect or relatable background in Managed Services, including experience working for a vendor, service provider, BPO, or similar organization.\n\nIndustry-specific expertise in areas such as mail processing, shipping/receiving, document printing/scanning, warehouse management, records management, office services, or related workplace services.\n\nDriven by implementing efficiency, technology, process improvement, and operational best practices.\n\nDemonstrates strategic vision with the ability to develop and execute plans that deliver measurable results.\n\nAbility to interact effectively with and build strong relationships with C-level and highly influential client executives.\n\nDemonstrated expertise in resolving complex client service matters and developing effective solutions.\n\nStrong understanding of technology utilized in managed services and demonstrated ability to identify and implement technology-enabled efficiencies.\n\nExecutive-level communication skills, including the ability to present to senior clients, prepare executive presentations, lead business reviews, and communicate effectively with diverse stakeholders.\n\nHighly developed leadership and people skills, with the ability to create a high-performing, engaged, and accountable work environment.\n\nStrong business acumen with demonstrated ability to balance client service, operational performance, employee engagement, and financial objectives.\n\nQualifications and Education Requirements:\nBachelor’s Degree or higher preferred.\n\nMinimum of 8-10+ years of experience in high-level client relationship management, operational leadership, and/or managed services.\n\nPrevious multi-site management experience is highly preferred, particularly experience overseeing employee organizations of 100+ employees across multiple locations.\n\nExperience managing a complex banking, financial services, or similarly highly regulated client environment is strongly preferred.\n\nProgram/Project Management experience is a plus.\n\nProven ability to successfully coach, train, and mentor frontline managers and staff.\n\nAbility to build strong business relationships and interact effectively with C-level executives and senior client stakeholders.\n\nStrong understanding of P&L management, financial performance, budgeting, forecasting, and operating in a customer and metrics-driven environment.\n\nPrevious experience partnering with HR, Recruiting, Training, Finance, Operations, Sales, and senior leadership to achieve business objectives and ensure SLAs are met.\n\nExperience managing exempt-level direct reports and overseeing a large, geographically dispersed organization.\n\nSolid understanding of business development and selling skills.\n\nExceptional computer and technology skills.\n\nIndustry-related experience in banking, financial services, managed services, workplace services, or business process outsourcing is a plus.\n\nDriven by client satisfaction, with a proven track record of diplomacy, accountability, and ownership.\n\nStrong integrity and solid business ethics.\n\nStrong team approach to account management and cross-functional leadership.\n\nCreative and strategic thinker with strong execution and performance orientation.\n\nRequired to maintain an overall professional appearance and attitude.\n\nAdhere to all policies and procedures required.\n\nPhysical Demands:\nFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.\n\nAbility to walk, bend, kneel, stand, and/or sit for an extended period of time.\n\nManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).\n\nPhysically able to talk on the phone and input data simultaneously.\n\nAbility to lift or move 40 lbs. or greater frequently.\n\nSpecific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.\n\nTravel: Up to 50% travel is required for this position. Travel will primarily support the client's multiple locations and may include visits to regional offices, operational sites, client meetings, and other business locations.\nOther Duties:\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$155,000—$165,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may...","description_format":"text","description_chars":12786,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.692,"p_room":0.35,"age_days":58,"expected_fill_days":24,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":false},"html_url":"https://alion.io/job/spsglobal-account-director","json_url":"https://alion.io/job/spsglobal-account-director.json","meta":{"generated_at":"2026-10-26T06:28:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-account-director"}]}