{"id":1501380,"url":"https://alion.io/job/spsglobal-audio-visual-lead","title":"Audio Visual, Lead","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":185000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1314},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-04T18:23:02Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-28T13:30:08Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Location: New York, NY.\nJob Type: Full-Time\nPosition Summary\nWe are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients.\nThe ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service.\nKey Responsibilities\nAudio Visual Operations\nIndependently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals.\nPerform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin.\nConduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events.\nProvide onsite support for executive leadership, board meetings, and client-facing presentations.\nTroubleshoot, repair, upgrade, and replace AV hardware and software components.\nDiagnose audio, video, control system, and signal flow issues.\nMaintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms.\nSupport live event production, presentations, town halls, and special events.\nCoordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance.\nMaintain accurate AV inventory, asset tracking, and equipment documentation.\nEnsure all support requests meet established SLA and performance standards.\nDocument incidents, service requests, and resolutions within ServiceNow.\nTechnical Expertise\nSupport and maintain:Crestron Control Systems\nPoly Video Conferencing\nCisco Collaboration Endpoints\nDigital Signage\nWireless Presentation Systems\nAudio DSP Systems\nMicrophones, Cameras, and Displays\n\nConfigure and support AV integrations and room automation technologies.\nRecommend technology upgrades and continuous improvements that enhance user experience and operational efficiency.\nLeadership & Team Management\nLead daily AV operations and coordinate team workload.\nDelegate assignments, establish priorities, and monitor service delivery.\nCreate a collaborative, customer-focused team culture built on accountability and communication.\nCoach, mentor, and develop AV technicians through ongoing feedback and training.\nIdentify skill gaps and recommend training opportunities.\nConduct performance reviews and support employee development.\nResolve team issues while promoting a positive work environment.\nClient & Stakeholder Management\nPartner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs.\nManage client expectations and provide technical consultation for meetings, presentations, and special events.\nCommunicate real-time updates during high-profile incidents and ensure timely resolution.\nBuild trusted relationships across the organization through exceptional customer service and proactive communication.\nRequired Qualifications\nMinimum 5+ years of enterprise Audio Visual support experience.\nPrevious experience leading or mentoring an AV support team.\nStrong knowledge of:Crestron\nPoly\nCisco collaboration solutions\nAV signal flow\nDigital audio and video technologies\n\nExperience supporting:Zoom\nMicrosoft Teams\nCisco Webex\nBlueJeans\n\nExperience supporting executive meetings and live event production.\nExperience using ServiceNow or similar IT ticketing platforms.\nStrong troubleshooting and analytical skills.\nExcellent written and verbal communication skills.\nOutstanding customer service and relationship-building abilities.\nPreferred Qualifications\nCertified Technology Specialist (CTS) certification preferred.\nAdditional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus.\nExperience supporting enterprise conference centers, executive briefing centers, or corporate headquarters.\nFamiliarity with ITIL service management practices.\nWhat We're Looking For\nTechnical Expert (\"Doer\")\nHands-on technical leader capable of diagnosing and resolving complex AV issues independently.\nProactively maintains conference rooms and collaboration spaces.\nComfortable supporting after-hours meetings, executive events, and off-site functions.\nStrategic Thinker (\"Thinker\")\nIdentifies opportunities to improve AV technology, processes, and user experience.\nStays current on emerging AV technologies and recommends innovative solutions.\nAnticipates potential issues before they impact business operations.\nRelationship Builder\nDelivers exceptional customer service and builds trusted relationships across all levels of the organization.\nPartners effectively with executives, finance, events, marketing, IT, and business leaders.\nUnderstands business priorities and proactively supports organizational needs.\nPhysical Requirements\nFrequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces.\nLift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts.\nAbility to work extended hours, evenings, and weekends when supporting executive meetings or special events.\nVisual ability to distinguish colors, indicators, wiring, and display components.\nAbility to use computers, mobile devices, and communication equipment simultaneously while providing technical support.\nWhy Join Us?\nThis is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization.\nOther Duties\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$42.75—$42.75 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":10936,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.468,"p_room":0.28,"age_days":84,"expected_fill_days":23,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/spsglobal-audio-visual-lead","json_url":"https://alion.io/job/spsglobal-audio-visual-lead.json","meta":{"generated_at":"2026-10-28T17:41:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-audio-visual-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-audio-visual-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-audio-visual-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-audio-visual-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-audio-visual-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1501380}},{"tool":"search_jobs","arguments":{"company":"spsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1501380},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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