{"id":1501336,"url":"https://alion.io/job/spsglobal-client-manager-workplace-experience","title":"Client Manager (Workplace Experience)","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T18:43:32Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-12T23:28:11Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Workplace Experience | Multi-Site Leadership | Client Partnership | Operational Excellence\nLocation: New York City, NY\nTravel: Up to 25%\nElevate the Workplace Experience\nSPS is seeking a highly polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account spanning multiple locations.\nThis is a highly visible, high-impact leadership role for a leader who understands that exceptional workplace service goes beyond keeping an office running. You will help elevate the corporate experience across every touchpoint from executive and guest interactions to hospitality, events, facilities, mailroom services and day-to-day workplace operations.\nThe ideal candidate brings a strong background in workplace experience, hospitality, facilities, concierge services, office services or another premium client-facing environment, along with the ability to lead consistently across multiple sites while adapting to the unique needs of each location.\nKey Responsibilities\nMulti-Site Workplace & Operational Leadership\nServe as the national operational leader for the SPS account, providing strategic direction, operational oversight and consistency across all workplace locations.\nCreate and reinforce a consistent Workplace Experience culture across all locations, ensuring teams deliver a unified level of service, professionalism and client experience while adapting to the needs of each site.\nLead day-to-day workplace operations and service delivery across multiple office locations.\nLead operational consistency across multiple sites while adapting execution to the unique needs and expectations of each location.\nOversee reception, hospitality, conference and event support, office services, facilities coordination, mail services and vendor activities.\nEstablish and maintain consistent service standards, operating procedures and expectations across all locations.\nMaintain a visible leadership presence across the account, conduct regular workplace inspections and proactively identify and address operational issues.\nSupport workplace projects, relocations, service transitions and other change initiatives.\nTravel between locations as needed to support account operations and service delivery.\nMaintain and continuously improve SOPs, service standards and emergency procedures to ensure consistent, safe and effective workplace operations.\nServe as the primary escalation point for urgent operational issues, including issues requiring support after hours and on weekends, ensuring timely communication, coordination and resolution.\nHospitality & Elevated Service\nChampion a warm, polished and highly responsive service culture across every workplace touchpoint.\nAnticipate client, executive and employee needs before they become requests.\nCreate memorable, hospitality-led experiences for meetings, events, executive visits and high-priority requests.\nPartner with food service, catering and other service providers to deliver seamless experiences.\nBring fresh workplace experience ideas and best practices that enhance the client environment.\nEnsure service delivery consistently reflects the expectations of a premium corporate environment.\nClient Partnership\nServe as the primary on-site contact for client leaders and key stakeholders.\nBuild strong relationships through professionalism, discretion, responsiveness and follow-through.\nDevelop a deep understanding of the client's culture, priorities and expectations.\nProactively communicate operational risks, emerging needs, solutions, service improvements and progress.\nLead client meetings and business reviews, presenting performance results, trends, operational insights and recommendations with confidence.\nAct as a trusted escalation point for operational, facilities, staffing and service issues.\nMaintain a strong partnership with client stakeholders to ensure workplace services remain aligned with business needs and expectations.\nTeam Leadership\nRecruit, onboard, coach and develop a high-performing workplace services team.\nEstablish clear expectations, accountability and service standards.\nBuild a culture of collaboration, flexibility, professionalism and shared ownership.\nLead by example and step in alongside the team when needed to support service delivery.\nManage staffing, coverage, scheduling and cross-training across locations.\nEnsure team members are equipped with the training, resources and information necessary to deliver consistent, high-quality service.\nOperational Performance, Reporting & Continuous Improvement\nMonitor KPIs, service levels, quality standards, corrective actions and operational performance across all locations.\nDeliver regular workplace reporting, KPI tracking and trend analysis to identify performance opportunities, recurring issues and emerging risks.\nUse operational data and workplace insights to identify trends and drive continuous improvement.\nDevelop and implement action plans to address service gaps, operational inefficiencies and client concerns.\nIdentify opportunities to improve efficiency, service quality, consistency and overall account value.\nBalance exceptional service with sound operational and financial discipline.\nWorkplace Technology & Systems\nOversee workplace technology and ticket management systems used to support service delivery and operational requests.\nMonitor ticket volumes, response times, resolution trends and recurring issues to identify opportunities for improvement.\nPartner with internal technology teams, client stakeholders and service providers to resolve technology-related workplace issues.\nEnsure workplace technology and service management processes support efficient, transparent and consistent operations across locations.\nFacilities, Property & Vendor Management\nCoordinate with landlords, contractors, property management teams and facilities partners to support the day-to-day operation and maintenance of workplace environments.\nCoordinate facilities-related requests, repairs, projects and building services while minimizing disruption to business operations.\nManage vendor performance, service quality, compliance and spend.\nEnsure required vendor compliance and Certificate of Insurance (COI) requirements are maintained and current.\nBuild effective working relationships with vendors and external partners while holding them accountable to agreed service standards.\nSupport budgeting, forecasting, invoice review and cost controls related to workplace services and vendors.\nMailroom Security & Business Controls\nOversee mailroom and mail services as part of the broader workplace operation.\nMaintain appropriate mailroom security and chain-of-custody controls to protect sensitive, confidential and business-critical materials.\nEnsure mail and document handling processes are consistently followed and aligned with client expectations and established SOPs.\nMonitor compliance with security, access, handling and documentation procedures and address deviations promptly.\nProactive Problem Solving & Emergency Response\nSee problems before they become problems and take proactive action to prevent operational disruptions.\nResolve operational challenges calmly and diplomatically while maintaining a high level of professionalism.\nCoordinate across SPS, vendors, landlords, facilities partners and client stakeholders to resolve issues with minimal disruption to the business.\nRespond appropriately to urgent and emergency operational situations, following established emergency procedures and escalation protocols.\nMaintain clear communication with appropriate stakeholders during significant operational issues and ensure timely follow-through through resolution.\nWhat You'll Bring\n5+ years of progressive leadership experience in workplace experience, hospitality, facilities, client services, office services or a related environment.\nDemonstrated experience leading multiple sites, locations or a complex client account; multi-state experience is strongly preferred.\nExperience leading multifunctional, client-facing service teams.\nStrong operational, financial, project management and problem-solving skills.\nExperience supporting executives, high-profile clients, meetings or complex events.\nExperience managing vendors, contractors and external service partners.\nExperience coordinating with facilities teams, property management, landlords or building partners.\nFamiliarity with workplace technology, ticket management systems and operational reporting.\nExperience developing, maintaining or implementing SOPs and service standards.\nStrong understanding of facilities coordination, vendors, workplace services and service standards.\nUnderstanding of operational compliance, vendor requirements and workplace security controls.\nExperience with mailroom operations, document handling or chain-of-custody procedures is preferred.\nStrong analytical skills with the ability to interpret KPIs, operational reports and trends.\nExcellent written and verbal communication skills with the ability to present confidently to senior stakeholders.\nHigh level of business etiquette, professionalism, discretion and situational awareness.\nAbility to manage competing priorities and perform effectively in a fast-paced, high-expectation environment.\nBachelor's degree in business, hospitality, facilities management or a related field preferred, or equivalent professional experience.\nThe Leader We're Looking For\nWe are looking for someone who is:\nPolished. Presentable. Articulate. Proactive. Calm under pressure. Service-oriented. Resourceful. Accountable.\nYou understand that in a premium corporate environment, details matter. You know how to engage with an executive, support a team member, manage a vendor, coordinate with a property management team and solve an urgent operational issue-all while maintaining a high level of professionalism.\nYou don't wait to be told what needs to be done. You anticipate, take ownership and follow through.\nIf you thrive at the intersection of hospitality, workplace experience and operational leadership, and take pride in creating exceptional corporate experiences across multiple locations, we'd like to hear from you.\nJob Posting Disclaimer: This job posting is intended to provide a general overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The responsibilities, qualifications, and other details of the position may be subject to change based on business needs.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$100,000—$115,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular posit...","description_format":"text","description_chars":14976,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.705,"p_room":0.75,"age_days":24,"expected_fill_days":25,"reasons":["conf:3","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/spsglobal-client-manager-workplace-experience","json_url":"https://alion.io/job/spsglobal-client-manager-workplace-experience.json","meta":{"generated_at":"2026-10-13T02:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-client-manager-workplace-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-client-manager-workplace-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-client-manager-workplace-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-client-manager-workplace-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-client-manager-workplace-experience"}]}