{"id":1501362,"url":"https://alion.io/job/spsglobal-client-service-lead","title":"Client Service Lead","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1562},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-04T19:35:07Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-12T08:36:54Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Client Service Lead\nEast Rutherford, New Jersey\nOn-site\nThe Client Service Lead provides hands-on leadership and daily operational oversight for an integrated workplace-services operation that may include mailroom and shipping services, office services, hospitality and pantry support, conference-room readiness, reception, visitor management, and administrative support. The Lead serves as a primary day-to-day point of contact for the client, employees, visitors, vendors, and the SPS management team while also performing frontline responsibilities as business needs require.\nThis position is responsible for organizing workflow, assigning tasks, supporting and coaching team members, monitoring service levels, maintaining accurate operational documentation, and ensuring a professional and consistent client experience. The ideal candidate is service-oriented, organized, dependable, comfortable leading by example, and able to respond calmly to changing priorities in a fast-paced corporate environment.\nEssential Duties and Responsibilities\nTeam Leadership and Daily Operations\nLead daily start-of-shift huddles, review priorities, assign coverage, and communicate client updates, special events, executive visits, and operational changes.\nCoordinate schedules, breaks, lunches, and workstation coverage to maintain uninterrupted service during operating hours.\nProvide hands-on support across mailroom, office-services, hospitality, and reception functions during peak periods, absences, or unexpected workload increases.\nTrain and coach team members on standard operating procedures, technology, customer-service expectations, safety requirements, and site-specific protocols.\nClient Service and Communication\nServe as the primary on-site contact for routine client requests, service updates, and operational questions, escalating sensitive or high-impact matters as required.\nBuild productive relationships with client stakeholders, employees, security, property management, vendors, couriers, and contractors.\nRespond to requests promptly, communicate realistic completion timelines, and confirm that issues are resolved to the client's satisfaction.\nMailroom, Shipping, and Receiving\nOversee the receipt, sorting, tracking, routing, and timely delivery of incoming mail, accountable mail, packages, interoffice items, and courier deliveries.\nProcess outgoing domestic and international shipments using approved carrier systems, client billing codes, and documented shipping procedures.\nMaintain chain of custody for accountable, confidential, high-value, or time-sensitive items and ensure required signatures are captured.\nMonitor shared mailboxes, service tickets, package-notification systems, handheld devices, lockers, and other mailroom technologies.\nCoordinate messenger and courier requests, scheduled pickups, freight activity, and vendor deliveries while following building and security procedures.\nOffice Services and Workplace Support\nCoordinate print, copy, scan, binding, finishing, records-routing, supply, and general administrative requests within the approved service scope.\nMaintain conference-room and common-area readiness, including room resets, furniture alignment, supply replenishment, and escalation of cleaning or maintenance needs.\nMonitor office, pantry, shipping, and print supplies; maintain appropriate inventory levels and submit replenishment requests before shortages occur.\nPerform workplace walkthroughs and report safety concerns, equipment failures, spills, temperature issues, lighting problems, or other facility conditions.\nReception and Front-of-House Services\nProvide a polished, welcoming, and professional experience for employees, guests, candidates, executives, and vendors.\nManage visitor registration, host notifications, badges, arrival instructions, and waiting areas in accordance with client security requirements.\nAnswer, screen, and route calls and inquiries; monitor reception email, calendars, reservation tools, and service-request channels.\nQuality, Compliance, and Reporting\nEnsure consistent compliance with SPS policies, client requirements, standard operating procedures, safety rules, and applicable shipping regulations.\nComplete opening, closing, inspection, inventory, and quality-control checklists and maintain accurate service documentation.\nTrack operational metrics such as package and mail volumes, service requests, turnaround time, visitor activity, supply usage, equipment downtime, and service exceptions.\nQualifications\nHigh school diploma or GED required; associate degree or relevant professional training preferred.\nTwo or more years of experience in mailroom, office services, reception, hospitality, facilities support, or a related client-service environment.\nPrevious lead, supervisory, or workflow-coordination experience strongly preferred.\nProficiency with Microsoft Outlook, Word, Excel, Teams, and common workplace-service or visitor-management systems.\nExperience with shipping platforms, postage equipment, package-tracking systems, multifunction devices, and service-ticket tools preferred.\nStrong verbal and written communication, customer-service, organization, problem-solving, and time-management skills.\nAbility to prioritize competing requests, maintain accuracy under pressure, and use sound judgment when escalating issues.\nAbility to work independently, lead by example, and collaborate effectively with employees at all organizational levels.\nCore Competencies\nClient focus and hospitality mindset\nOperational ownership and follow-through\nTeam leadership and coaching\nProfessional communication and discretion\nAttention to detail and quality control\nAdaptability and calm decision-making\nTechnology proficiency and process discipline\nSafety, security, and compliance awareness\nPhysical and Work Requirements\nAbility to remain on-site and move throughout the assigned workplace for extended periods.\nAbility to stand, walk, sit, bend, reach, and use office, shipping, and material-handling equipment as required.\nAbility to lift, carry, push, or pull packages and supplies up to 50 pounds, with reasonable accommodation where applicable.\nAbility to work at a reception desk, computer workstation, mailroom counter, loading area, or other assigned service location.\nFlexibility to adjust work hours based on client operating needs, special events, coverage requirements, or emergencies.\nPerformance Expectations\nMaintain reliable service coverage and ensure daily tasks are completed accurately and on time.\nDemonstrate visible leadership, responsiveness, professionalism, and accountability.\nMeet established service-level, quality, safety, attendance, and client-satisfaction expectations.\nCommunicate risks, delays, staffing gaps, and service exceptions early, with recommended next steps.\nContinuously seek opportunities to improve efficiency, consistency, and the workplace experience.\nTravel: N/A\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$22—$23 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":11366,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.637,"p_room":0.55,"age_days":37,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/spsglobal-client-service-lead","json_url":"https://alion.io/job/spsglobal-client-service-lead.json","meta":{"generated_at":"2026-10-12T15:16:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-client-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-client-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-client-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-client-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-client-service-lead"}]}