{"id":1501339,"url":"https://alion.io/job/spsglobal-client-service-manager-2","title":"Client Service Manager","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T22:06:12Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T15:23:54Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Workplace Solutions Manager\nWashington, DC\nOn-site\nTransform the Workplace. Elevate the Experience.\nWe are seeking a dynamic, hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier corporate client location. This highly visible leadership role combines front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.\nAs the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment-ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success.\nJob Summary\nLead the Workplace Experience\nDevelop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.\nDeliver exceptional hospitality experiences for employees, clients, and visitors.\nServe as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.\nDevelop workplace programs, events, activations, and engagement opportunities that position the office as a destination.\nFoster an environment that encourages collaboration, innovation, wellbeing, and inclusion.\nOversee Front-of-House Operations\nLead reception, concierge, conference services, hospitality, and visitor management functions.\nEnsure consistent delivery of world-class guest and employee experiences.\nOversee executive visits, VIP hosting, workplace events, and catering coordination.\nEstablish and maintain service standards across every customer-facing touchpoint.\nPromote a hospitality-first culture that consistently exceeds expectations.\nManage Back-of-House Operations\nOversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.\nPartner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.\nCoordinate office moves, space reconfigurations, and occupancy initiatives.\nMonitor service levels, workflow efficiency, and operational performance.\nImplement continuous process improvements that enhance service quality, productivity, and cost efficiency.\nLead Teams & Service Partners\nRecruit, coach, mentor, and develop workplace service professionals.\nBuild a high-performing culture centered on accountability, collaboration, and exceptional customer service.\nManage vendor relationships, contracts, and service delivery expectations.\nConduct ongoing training focused on hospitality, operational excellence, and service standards.\nDrive Business Results\nEstablish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).\nAnalyze workplace data, customer feedback, and operational metrics to drive continuous improvement.\nManage workplace services budgets and identify opportunities for operational optimization.\nPresent business reviews, workplace insights, and performance reports to client leadership.\nLead strategic initiatives that improve operational effectiveness and workplace satisfaction.\nRequired Qualifications\nBachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.\n7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.\n3+ years of leadership experience managing multidisciplinary teams.\nProven experience leading both customer-facing and operational service functions.\nStrong project management, organizational, and analytical skills.\nExcellent communication, relationship-building, and stakeholder management abilities.\nAdvanced proficiency with Microsoft Office applications.\nPreferred Qualifications\nExperience supporting corporate, professional services, financial services, or Fortune 500 organizations.\nExperience with integrated facilities management, workplace services, or hospitality operations.\nFamiliarity with workplace technology platforms and service management systems.\nWhat Success Looks Like\nThe successful Workplace Solutions Manager will:\nDeliver consistently exceptional employee and guest experiences.\nBuild trusted relationships with executive stakeholders and client leadership.\nMaintain high-performing workplace operations with measurable service outcomes.\nLead engaged, customer-focused teams that consistently exceed expectations.\nDrive innovation and continuous improvement across workplace services.\nCreate a workplace environment that reflects the client's culture, brand, and business objectives.\nCollaboration & Leadership\nFoster a collaborative team environment across workplace service functions and third-party partners.\nCommunicate effectively with internal teams, vendors, and client stakeholders.\nParticipate in cross-functional meetings and strategic initiatives.\nPromote operational best practices and continuous improvement.\nShare knowledge and implement innovative workplace solutions across the organization.\nPhysical Requirements\nAbility to sit and work at a computer for extended periods.\nAbility to walk throughout the workplace to monitor operations and engage with staff.\nAbility to lift up to 10 pounds.\nAbility to work effectively under pressure and manage competing priorities during peak business periods.\nTravel\nTravel may be required based on business needs.\nOther Duties\nThis job description is intended to describe the general nature and level of work performed. Duties and responsibilities may change at any time based on business needs.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$80,000—$90,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":10257,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.705,"p_room":0.55,"age_days":26,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/spsglobal-client-service-manager-2","json_url":"https://alion.io/job/spsglobal-client-service-manager-2.json","meta":{"generated_at":"2026-10-12T18:33:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-client-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-client-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-client-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-client-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-client-service-manager-2"}]}