{"id":1501313,"url":"https://alion.io/job/spsglobal-client-services-manager","title":"Client Services Manager","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:37:08Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-19T20:54:08Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Client Service Manager\n(Mail, Reprographic, Imaging Services)\nNew York, New York, United States\nOn-site\nThe Client Services Manager is responsible for leading all Mail, Reprographics, Imaging, Digital Mail, and Document Services operations for a high-profile financial services client. This position serves as the primary onsite operational leader and trusted client partner responsible for ensuring exceptional service delivery, operational excellence, regulatory compliance, and continuous improvement.\nThe Client Services Manager oversees a team of supervisors and associates supporting mail distribution, accountable package management, digital mail processing, scanning and imaging services, reprographics, print production, records support, shipping and receiving, and related workplace services. The role balances client relationship management, operational leadership, financial stewardship, and employee development within a highly regulated and service-driven environment\nKey Responsibilities:\nClient Relationship Management\nServe as the primary point of contact for client leaders regarding mail, print, imaging, and document services.\nBuild trusted relationships with Corporate Real Estate, Facilities, Operations, Compliance, Procurement, Security, Records Management, and business stakeholders.\nLead regular operational reviews, governance meetings, and service performance discussions.\nProactively identify opportunities for service enhancements, innovation, and cost optimization.\nResolve escalated service issues and ensure timely communication and follow-through.\nOperational Leadership\nDirect daily operations for:\nMailroom Services\nAccountable Package Processing\nCourier Services\nReprographics & Print Production\nScanning & Imaging Services\nDigital Mail Operations\nRecords & Document Support\nEnsure adherence to all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).\nEstablish and maintain Standard Operating Procedures (SOPs) and quality controls.\nMonitor workflow volumes, turnaround times, staffing levels, and service performance.\nDrive continuous improvement initiatives focused on productivity, accuracy, and customer experience.\nOversee production print, copy, binding, finishing, scanning, and digital imaging services.\nEnsure quality standards for document production including legal, financial, and confidential materials.\nManage production deadlines and prioritize high-impact client requests.\nImplement best practices for document security, chain of custody, and information governance.\nPartner with technology vendors to optimize print and imaging solutions.\nFinancial & Business Management\nManage departmental budgets, staffing plans, and operational expenses.\nMonitor labor utilization, productivity.\nProduce monthly operational reports and business reviews.\nIdentify opportunities to improve efficiency and reduce costs while maintaining service excellence.\nCompliance, Risk & Information Security\nEnsure compliance with client policies, financial industry regulations, information security requirements, and records management standards.\nMaintain audit-ready documentation and operational controls.\nOversee secure handling of confidential, sensitive, and regulated information.\nSupport business continuity, disaster recovery, and incident management processes.\nPartner with Risk, Compliance, and Security teams to mitigate operational risks.\nPeople Leadership\nLead, coach, and develop supervisors, team leads, and frontline staff.\nConduct performance reviews, coaching sessions, and career development planning.\nOversee recruiting, onboarding, training, and succession planning.\nFoster a culture of accountability, teamwork, innovation, and service excellence.\nEnsure appropriate staffing levels and cross-training across all functions.\nQualifications:\nBachelor's degree preferred in Business Administration, Operations Management, or related field.\nEquivalent industry experience may be considered.\n5-8+ years of progressive leadership experience in:\no Mail Services\no Reprographics\no Digital Mail\no Imaging Services\no Document Management\no Workplace Services\nMinimum 3 years leading teams in a financial services, legal, corporate, or highly regulated environment.\nExperience managing client relationships and operational budgets.\nTechnical Skills\nMail and package tracking systems.\nProduction print and reprographics equipment.\nDigital mail and imaging platforms.\nMicrosoft Office Suite (Excel, PowerPoint, Outlook).\nKPI reporting and operational analytics.\nCompetencies\nExecutive Client Presence\nService Excellence & Hospitality Mindset\nOperational Leadership\nContinuous Improvement\nFinancial Acumen\nStrategic Thinking\nChange Management\nTeam Development\nRisk Management\nRegulatory Compliance\nCommunication & Influence\nProblem Solving & Decision Making\nKey Performance Indicators (KPIs)\nSLA Achievement Rate\nMail Processing Accuracy\nAccountable Package Delivery Compliance\nPrint Production Turnaround Performance\nImaging Quality & Productivity Metrics\nCustomer Satisfaction Scores\nBudget Performance\nEmployee Engagement\nAudit & Compliance Results\nContinuous Improvement Savings\nSPS Success Profile\nThe ideal candidate combines the operational discipline required in a financial services environment with a hospitality-focused service philosophy. This leader demonstrates a commitment to white-glove client service, operational precision, proactive communication, and continuous improvement while ensuring all mail, reprographics, and imaging services are delivered securely, accurately, and efficiently\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$80,000—$95,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":10020,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.55,"age_days":25,"expected_fill_days":24,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/spsglobal-client-services-manager","json_url":"https://alion.io/job/spsglobal-client-services-manager.json","meta":{"generated_at":"2026-10-19T21:14:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-client-services-manager"}]}