{"id":1501309,"url":"https://alion.io/job/spsglobal-client-services-supervisor-mail","title":"Client Services Supervisor Mail","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2884},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-29T20:46:52Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T18:46:34Z","board_verified":false,"closed_at":"2026-10-06T18:46:34Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Client Services Supervisor\nTypical Working hours: Mondays to Fridays, 9:00 AM to 6:00 PM\nLead Workplace Operations and Team Performance\nSPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships.\nThis role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.\nWhy This Role Matters\nThis position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.\nWhat You’ll Do\nOperations & Workplace Support\nOversee daily workplace operations and ensure service expectations are met\nMaintain operational procedures and identify opportunities for process improvement\nMonitor KPIs, SLAs, and monthly reporting metrics\nServe as an escalation point for operational, facilities, and technology-related issues\nTeam Leadership & Development\nSupervise, coach, and support onsite team members\nAssign responsibilities, communicate priorities, and provide performance feedback\nAssist with onboarding, training materials, and team development initiatives\nClient & Vendor Coordination\nSupport client relationships through regular communication and business reviews\nManage vendor partnerships and monitor service delivery expectations\nAddress service concerns and implement solutions when needed\nFinancial & Administrative Oversight\nSupport payroll, billing, accounts receivable, and reporting deadlines\nAssist with account budget forecasting and financial tracking\nMaintain operational performance aligned with business objectives\nCompliance & Standards\nMaintain knowledge of workplace policies and complaint escalation procedures\nEnsure adherence to company procedures, safety practices, and workplace standards\nWhat You Bring\nStrong leadership and communication skills\nClient-facing experience and relationship management abilities\nStrong organizational and problem-solving capabilities\nAbility to prioritize tasks and manage competing deadlines\nProficiency with Microsoft Office Suite\nAbility to work independently and lead within a service-driven environment\nQualifications\nHigh school diploma or equivalent required; Associate degree preferred\n3-5 years of experience in workplace services, office operations, facilities, or related environments\n2-4 years of leadership experience managing teams of varying sizes\nPrevious supervisory experience preferred\nExperience supporting workplace technology, facilities, or operational workflows preferred\nPhysical Requirements\nAbility to lift and move items up to 50 lbs. as needed\nAbility to walk, stand, and move throughout the workday\nTravel: None / Negligible\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$20—$21 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":7387,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Loyalty Programs","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"},{"event":"close","at":"2026-10-06T18:46:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/spsglobal-client-services-supervisor-mail","json_url":"https://alion.io/job/spsglobal-client-services-supervisor-mail.json","meta":{"generated_at":"2026-10-06T21:03:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":257,"day_limit":5000,"remaining_today":4743,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-client-services-supervisor-mail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-client-services-supervisor-mail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-client-services-supervisor-mail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-client-services-supervisor-mail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-client-services-supervisor-mail"}]}