{"id":1501376,"url":"https://alion.io/job/spsglobal-it-technician","title":"IT Technician","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1177},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-08-14T13:31:01Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-12T03:30:29Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Job Title: IT Support Technician \nReports To: The IT Support Technician will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership. \nJob Overview: \nThe IT Support Technician performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This position is focused on problem-solving using a high level of technical skill. \nOverall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. \nDuties and Responsibilities: \nAnalyzes issues and formulate solutions. \nTroubleshoots system, application and hardware issues. \nEnsures customer is updated on ticket progress. \nWorks directly with customers to solve problems. \nUtilizes internal IT Knowledge Base to both provide and find solutions to known issues. \nUses external information to research and resolve issues when needed. \nConsistently updates the ticket tracking system with status and fixes. \nProperly escalates issues to necessary parties as required. \nPerforms routine system maintenance on laptops and desktops. \nTracks computer assets according to organizational standards. \nPerforms backups and restores. \nPerforms configuration of hardware including drives, network interfaces, memory, processors, and peripherals. \nPerforms installation and configuration of software including operating system, patches, and 3rd party products. \nMaintains established computer standards and participate in testing new standards \nProactively seeks out additional work during downtime. \nBuilds professional relationships with customers and other teams. \nMaintains professionalism and composure when interacting with all employees. \nTrains back-up and providing guidance on policies and procedures. \nDetermines what additional support is needed when handling sensitive inquiries. \nProvides exceptional customer service to client. \nProvides reception or concierge (front of office) or mail (back of office) coverage as needed. \nCompetencies: \nStrong verbal and written English communication skills. \nExemplary communication and follow-up skills. \nKnowledge and application uses for Mac and PCs. \nHardware and Software knowledge/skills. \nVery strong technically, fix and handle more issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours when sporadically asked. \nAnticipates ahead for potential issues, eyes and ears open for new IT opportunities, investigating new technology and raising it to attention of IT team leaders. \nHas excellent customer service skills, ability to understand the business and clearly relay in layman’s terms and build relationships. \nAbility to work independently or in a team environment. \nAbility to multi-task. \nExcellent presentation and interpersonal skills. \nExcellent written and oral communication skills. \nStrong interpersonal skills with heavy focus on customer service. \nDemonstrate sound written, oral and organizational skills. \nCollaborate with local and remote teams using provided tools. \nConsistently share solutions with peers. \nComfortable training both small and large groups of people on new IT solutions. \nQualifications and Education Requirements: \nHigh School Diploma (or equivalent) required. Preference in higher level degree preferably in in Computer Science, Information Systems or equivalent program. \n1-3 years prior IT work experience. \nIT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+. \nExperience with Mac and PC computers. \nAbility to work assigned work hours determined by manager. \nExcellent organizational and time management skills. \nAnalytical abilities and aptitude in problem-solving. \nSuperb written and verbal communication skills. \nCurrent knowledge or ability to learn computer-based systems required for functions of position. \nRequired to maintain an overall professional appearance and attitude. \nAdhere to all policies and procedures required. \nPhysical Demands: \nFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. \nAbility to walk, bend, kneel, stand, and/or sit for an extended period of time. \nManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). \nPhysically able to talk on the phone and input data simultaneously. \nAbility to lift or move 40 lbs. or greater frequently. \nSpecific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. \n Travel: None or Negligible\n Other Duties: \nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. \nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$27—$27 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":9762,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Loyalty Programs","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.254,"p_room":0.28,"age_days":58,"expected_fill_days":25,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/spsglobal-it-technician","json_url":"https://alion.io/job/spsglobal-it-technician.json","meta":{"generated_at":"2026-10-12T07:13:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-it-technician"}]}