{"id":1501321,"url":"https://alion.io/job/spsglobal-mailroom-associate","title":"Mailroom Associate","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2843},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T16:02:01Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-07T23:47:04Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Title: Mailroom Associate \nReports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. \nJob Overview: \nThe Mailroom Associate \nprovides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies, scanning and processing mail, and supporting the onsite business service center in a timely manner.\nOverall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.\nDuties and Responsibilities:\nProvides 5-star customer service to all employees in all forms of communication.\nReceives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.\nSorts non-accountable mail and distributes mail/packages to company personnel.\nScans mail to customers using a Kodak scanner.\nSorts claims and manually folds and stuffs claim letters.\nOperates a folder inserter machine to fold and insert claim letters.\nOperates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.\nOperates a Pitney Bowes postage meter to process outgoing mail.\nMaintains records of receipt, mailing dates, and other required information.\nManages outgoing mail/package transactions.\nPerforms duties associated with shipping and receiving of materials.\nNotifies employees upon receipt of inbound deliveries.\nActs as point of contact for company personnel on mail/package inquiries.\nSubmits work orders for certain requests.\nServices six copy rooms throughout the building by maintaining cleanliness and organization, stocking miscellaneous supplies, replenishing paper in copy machines, performing first-level troubleshooting, and picking up mail.\nMaintains the Business Service Center area in a neat and orderly fashion.\nMonitors levels of office supplies and replenishes and orders supplies accordingly.\nProvides support for special projects as requested by the customer.\nProactively seeks out additional work during downtime.\nBuilds professional relationships with customers and other teams.\nMaintains professionalism and composure when interacting with all employees.\nTrains back-up and provides guidance on policies and procedures.\nDetermines what additional support is needed when handling sensitive inquiries.\nProvides exceptional customer service to client.\nProvides reception or concierge (front of office) or hospitality (back of office) coverage as needed.\nPerforms other duties and responsibilities as assigned.\nCompetencies:\nStrong verbal and written communication skills.\nExcellent customer service skills.\nAbility to adapt to changing priorities and customer needs.\nPC skills and MS Office Suite experience.\nAbility to handle multiple tasks simultaneously.\nGood organizational skills.\nWorking knowledge of MFD equipment.\nAbility to operate mailroom equipment, including postage meters, scanners, photocopiers, and folding/inserting machines.\nRequires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.\nPossesses ability to work independently and is capable of completing projects.\nAbility to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.\nAbility to perform basic, first-level troubleshooting of office and copy room equipment.\nQualifications and Education Requirements:\nHigh School Diploma (or equivalent) required.\n2+ years prior work experience preferred.\nAbility to work assigned work hours determined by manager.\nExcellent organizational and time management skills.\nAnalytical abilities and aptitude in problem-solving.\nSuperb written and verbal communication skills.\nCurrent knowledge or ability to learn computer-based systems required for functions of position.\nRequired to maintain an overall professional appearance and attitude.\nAdhere to all policies and procedures required.\nAbility to adapt to changing work assignments and customer requests.\nAbility to work effectively in a customer-facing environment.\nPhysical Demands: \nApproximately 50% of the time this position requires the below physical demands. \nFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. \nAbility to walk, bend, kneel, stand, and/or sit for an extended period of time. \nManual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). \nAbility to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. \nAbility to lift or move 40 lbs. or greater frequently. \nTravel: None or Negligible \nOther Duties: \nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. \nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$19—$21 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":9697,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Loyalty Programs","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.69,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/spsglobal-mailroom-associate","json_url":"https://alion.io/job/spsglobal-mailroom-associate.json","meta":{"generated_at":"2026-10-08T01:14:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2186,"day_limit":5000,"remaining_today":2814,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-mailroom-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-mailroom-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-mailroom-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-mailroom-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-mailroom-associate"}]}