{"id":1501350,"url":"https://alion.io/job/spsglobal-office-services-specialist-2","title":"Office Services Specialist","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0.2,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","White Plains, United States","Stamford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":158000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-11T22:06:59Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-02T02:21:27Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Job Title: Field Support Specialist\nReports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. \nJob Overview: \nThe Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.\nThe FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.\nOverall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. \nDuties and Responsibilities: \nMail Services\nProvides exceptional world class service to all clients (in all forms of communication).\nProcesses inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.\nPerforms duties associated with the shipping and receiving of materials such as packaging and sealing shipments.\nReprographics Services\nAssists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.\nProvide binding services such a GBC, Velo, Coil, and Wire Internal\nPerforms daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).\nPerforms duties of scanning and imaging documents and light copy/print reproduction services.\nOffice Services \nMaintains the Office Services Center area in a neat and orderly fashion.\nService and replenish the pantry, conference, kitchen, or meetings areas.\nProvides general and preventative office maintenance & repair duties.\nOversees office equipment maintenance and safety tests.\nBreakroom organization, cleaning, and stocking.\nMeeting room and conference room set ups.\nMonitors level of office supplies on the floors while replenishing.\nInventories office supplies and orders accordingly.\nFront of House\nProvides reception or concierge (front of office) coverage as needed.\nWelcome guests receive and catalog guest information, and orient new clients.\nRepresent SPS Global and our clients positively in all interactions (in person, on the phone, and over email)\n\nOversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service\nExhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.\nReceiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.\nAnswers and properly routes global calls,\nLogs visitors into the registration system.\nProvides light administrative support to staff as directed\nCompetencies:\nStrong verbal and written communication skills.\nExcellent customer service skills.\nMS Office Suite experience with intermediate to expert competency.\nAbility to handle multiple tasks simultaneously.\nGood organizational skills.\nWorking knowledge of MFD (Multi-Functional Device) equipment.\nRequires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.\nPossesses ability to work independently and capable of completing projects.\nProactively seeks out additional work during downtime.\nBuilds professional relationships with customers and other teams.\nMaintains professionalism and composure when interacting with all employees.\nQualifications and Education Requirements:\nHigh School Diploma (or equivalent) required.\n6+ months prior work experience preferred.\nAbility to work assigned work hours determined by manager.\nExcellent organizational and time management skills.\nAnalytical abilities and aptitude in problem-solving.\nSuperb written and verbal communication skills.\nCurrent knowledge or ability to learn computer-based systems required for functions of position.\nRequired to maintain an overall professional appearance and attitude.\nAdhere to all policies and procedures required.\nPhysical Demands:\n Approximately 50% of the time this position requires the below physical demands.\nFine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.\nAbility to walk bend, kneel, stand, and/or sit for an extended period of time.\nManual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.\nSpecific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).\nTravel: \nTravel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.\nAssignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.\nTravel distance will be predominately within the FSS’s assigned region\nOther Duties:\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. \nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$20—$20 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":10818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.358,"p_room":0.35,"age_days":50,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/spsglobal-office-services-specialist-2","json_url":"https://alion.io/job/spsglobal-office-services-specialist-2.json","meta":{"generated_at":"2026-11-02T05:14:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-office-services-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-office-services-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-office-services-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-office-services-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-office-services-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1501350}},{"tool":"search_jobs","arguments":{"company":"spsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1501350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}