{"id":1501312,"url":"https://alion.io/job/spsglobal-operations-manager","title":"Operations Manager","company":{"id":1961541,"name":"SPS","domain":"spsglobal.com","url":"https://alion.io/company/spsglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Normal, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":67000,"currency":"USD","period":"year","gross":null,"usd_annual":67000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T18:03:07Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T08:36:54Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About the Role\nWe’re looking for an Operations Manager to lead day-to-day on-site operations and ensure our shipping, receiving, mailroom, and related services run smoothly and efficiently.\nThis is a hands-on leadership role where you’ll oversee a small team, coordinate daily workflow, work directly with the client, and make sure employees have the resources and support they need to deliver excellent service. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and willing to jump in and help the team get the job done.\nWhat You’ll Be Doing\nLead the Team\nSupervise and support a small on-site team, providing direction, coaching, and feedback.\nAssign daily responsibilities and ensure appropriate staffing and coverage.\nTrain team members on processes, safety procedures, equipment, and customer service expectations.\nMonitor performance and address issues in a timely and professional manner.\nHelp develop team members and identify opportunities for growth and cross-training.\nManage Daily Operations\nOversee day-to-day shipping, receiving, mailroom, and related operational activities.\nCoordinate the receipt, processing, movement, and distribution of packages, materials, mail, and other items.\nOperate and oversee the safe use of forklifts and other material-handling equipment.\nEnsure shipments, deliveries, mail, and materials are processed accurately and efficiently.\nMaintain accurate records and tracking of operational activity.\nMonitor workflow and make adjustments to keep operations running smoothly.\nDeliver Great Client Service\nServe as a primary day-to-day operational contact for the client.\nBuild and maintain strong working relationships with client representatives and SPS leadership.\nRespond to client requests and resolve operational issues quickly and professionally.\nCommunicate updates, challenges, and opportunities for improvement.\nMaintain a professional, service-focused environment for both the client and employees.\nFocus on Safety & Quality\nMaintain a clean, organized, and safe working environment.\nEnsure employees follow established safety procedures and operational standards.\nConduct regular walkthroughs to identify safety concerns, workflow issues, and opportunities for improvement.\nEnsure proper use and maintenance of equipment and operational resources.\nPromptly report safety, security, personnel, or operational incidents.\nMaintain compliance with SPS policies, client requirements, and applicable regulations.\nImprove the Operation\nLook for ways to improve processes, efficiency, service quality, and team performance.\nMonitor operational metrics, KPIs, and service levels.\nIdentify and address recurring operational challenges.\nSupport special projects and new initiatives as needed.\nPartner with vendors, carriers, couriers, and other service providers when necessary.\nWhat We Need From You\n3-5 years of experience in operations, shipping/receiving, mailroom, warehouse, logistics, facilities, or a related environment.\nBe available business hours Monday-Friday with some weekend availability\nForklift experience is required. Current forklift certification is preferred or must be obtained as required.\nPrevious experience supervising, leading, or coordinating a small team.\nA hands-on approach and willingness to work alongside your team when needed.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong communication and interpersonal skills.\nProfessional and customer-focused approach.\nAbility to troubleshoot problems and make sound decisions independently.\nBasic computer skills and the ability to learn new systems and technology.\nA strong commitment to safety, accuracy, and operational excellence.\nHigh School Diploma or equivalent required.\nWhat Success Looks Like\nIn this role, success means:\nThe operation is organized, efficient, and well staffed.\nShipping, receiving, and mailroom activities are completed accurately and on time.\nThe team understands its responsibilities and has the support it needs to succeed.\nSafety and operational procedures are consistently followed.\nClient requests are handled promptly and professionally.\nOperational issues are identified and resolved before they become larger problems.\nThe client receives consistent, high-quality service.\nYou continuously look for ways to make the operation better.\nWhat You Can Expect\nThis is an on-site, hands-on operations leadership position. You’ll spend time managing the operation, working with your team, interacting with the client, and stepping in where needed to keep things moving.\nThe role requires regular standing, walking, bending, kneeling, lifting, and moving materials throughout the workday. You must be able to safely lift and/or move items weighing 40 pounds or more and operate material-handling equipment, including a forklift.\nOther Duties\nThis posting describes the primary responsibilities of the position but is not intended to be an exhaustive list. Responsibilities and priorities may change based on business and client needs.\nCompensation: \nThe expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.\nVacancy Status:\nThis posting is for an existing vacancy.\nPay Range\n$60,000—$67,000 USD\nWHAT WE OFFER\nCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.\nLearning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.\nWe Recognize Talent: We offer a variety of recognition programs for all levels of employees.\nPaid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.\nBonuses: Are available for employee and client referrals for current employees.\nBenefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.\n\nAbout SPS\nSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.\nOur clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.\nAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.\nSPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.\nColorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.\nTo ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process\nSPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.\nTo view our privacy policy, click on the link below: Data Privacy Statement\nAcknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.","description_format":"text","description_chars":9561,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T04:13:26Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.803,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":67000,"is_top_pay":false},"html_url":"https://alion.io/job/spsglobal-operations-manager","json_url":"https://alion.io/job/spsglobal-operations-manager.json","meta":{"generated_at":"2026-10-12T09:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1961541},"rest":"https://alion.io/mcp/rest/get_company?id=1961541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspsglobal-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspsglobal-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspsglobal-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spsglobal-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspsglobal-operations-manager"}]}