{"id":498250,"url":"https://alion.io/job/spt-labtech-field-service-engineer","title":"Field Service Engineer","company":{"id":3669,"name":"SPT Labtech","domain":"sptlabtech.com","url":"https://alion.io/company/spt-labtech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cambridge, United Kingdom","London, United Kingdom","Oxford, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T09:23:42Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T09:45:50Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.\nYou will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer-facing skills and a proactive, solutions-driven approach.\nThe role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10-12 days per month of overnight travel. Being located near a major airport is advantageous.\nThis is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast-paced environment and is looking for a challenging, engaging role with real impact.\nAbout Us:\n Based in Cambridge, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.Want to be part of a team that’s truly making a difference?\nYour key responsibilities will include:\nPerforming field service work such as on-site installation, preventative maintenance and repair work;\nEnsuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery;\nBeing available to travel at short notice in order to support other Field Service Engineers when needed;\nTimely completion of all required documentation;\nCommunicating any product quality issues to the appropriate persons;\nWorking closely with the Sales team and the Field Applications Specialists \nCarrying out core responsibilities effectively while meeting KPIs that measure performance and impact.\nSkills & Attributes\nYou will have:\nExceptional time management and planning skills, and ability to work cooperatively to prioritise workload;\nPrevious experience with electro-mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable;\nPrevious experience working with liquid handling would be desirable.\nAbility to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel;\nStrong customer focus;\nThe essentials:\nExcellent communication skills and a proactive and flexible approach to workload;\nEducation equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering;\nSelf-motivated, team player;\nValid Passport and driving license \nOur commitment to you:\nYou’ll be working with talented professionals in a motivated and driven team.\nWe offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan.\nWe embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.\nIf the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.","description_format":"text","description_chars":3790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory & Pharmaceutical Robotics","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-09-07T08:23:22Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.75,"age_days":18,"expected_fill_days":26,"reasons":["conf:0","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/spt-labtech-field-service-engineer","json_url":"https://alion.io/job/spt-labtech-field-service-engineer.json","meta":{"generated_at":"2026-10-26T11:50:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3669},"rest":"https://alion.io/mcp/rest/get_company?id=3669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspt-labtech-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspt-labtech-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspt-labtech-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spt-labtech-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspt-labtech-field-service-engineer"}]}