{"id":3007816,"url":"https://alion.io/job/spyne-bdc-associate","title":"BDC associate","company":{"id":2082579,"name":"Spyne","domain":"spyne.ai","url":"https://alion.io/company/spyne","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000000,"max":1800000,"currency":"INR","period":"year","gross":null,"usd_annual":19019},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:20:24Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T16:18:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Spyne\nSpyne is revolutionizing automotive retail with Generative AI-and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.\nBacked by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:\n- 5X revenue growth in 15 months, now gunning for 5X more this year\n- Launched industry-first AI Image & 360° solutions\n- Launching and scaling aggressively on Voice and Conversational stack\n- Expanding aggressively in the US & Europe\nRead more about us:\nStudio AI Product - t.ly/t0Ko5\nVini AI Product Teaser - t.ly/Z6QwM\nPublic links (Explore more across the web yourself as well):\nSpyne raises $16 Mil!\nCheck out these as well - New Office, One of the podcasts, Dave as Head of US Sales\nRole Summary:\nThe Contact Center Associate is the frontline voice of Spyne's Human BDC line taking inbound calls from, and making outbound calls to, US dealership customers (car buyers, service customers) on behalf of the dealer rooftops Spyne serves: setting sales and service appointments, following up on leads Vini (Spyne's AI agent) has qualified, and logging every interaction. This is a founding-batch hire into a brand-new team.\nKey Responsibilities:\nMake outbound calls and handle inbound calls to/from the dealership's own customers - sales leads, service customers - per the account's call SOP.\nSet and confirm sales appointments and service/RO appointments; follow up on no-shows and re-engage cold leads.\nFollow the call script/SOP for the assigned track (sales desk, service drive, or F&I) and escalate or hand off to Vini (the AI agent) or the Team Lead per the defined routing logic.\nLog every call outcome accurately in the CRM/DMS/calling platform within the shift\nHit daily and weekly targets for call volume, connects, and appointments set.\nFlag script gaps, dealer account data issues, or platform problems to the Team Lead\nJoin daily huddles and coaching sessions, and apply feedback from call QA reviews.\nRequirements & Qualififcation:\n2-4 years in a contact center/BDC/telesales role; prior US-process voice experience strongly preferred, automotive BDC experience a plus but not required.\nClear spoken English with a US accent and strong listening comprehension for US callers.\nWilling to work US business-hour shifts (rotational EST/CST/PST) from India.\nBasic comfort with a dialer/CRM, and typing while on a call.\nResilient, coachable, and comfortable in a high-call-volume outbound environment.\nGraduate (any stream) preferred; undergraduates with strong voice-process experience will be considered.\nReporting, Location & Success Metrics:\nReports to: Team Lead, Contact Center\nLocation: Gurugram, India\nShift: US business hours (rotational EST/CST/PST)\n90-day success bar: SOP-certified; consistently hitting call-volume and connect targets; QA score above the floor bar","description_format":"text","description_chars":3033,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-21T14:25:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":19019,"is_top_pay":false},"html_url":"https://alion.io/job/spyne-bdc-associate","json_url":"https://alion.io/job/spyne-bdc-associate.json","meta":{"generated_at":"2026-10-23T20:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082579},"rest":"https://alion.io/mcp/rest/get_company?id=2082579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspyne-bdc-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspyne-bdc-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspyne-bdc-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spyne-bdc-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspyne-bdc-associate"}]}