{"id":1268271,"url":"https://alion.io/job/spyne-customer-success-manager","title":"Customer Success Manager","company":{"id":2082579,"name":"Spyne","domain":"spyne.ai","url":"https://alion.io/company/spyne","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T08:52:12Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-29T16:22:18Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About the Company\nSpyne is revolutionizing automotive retail with Generative AI-and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe. Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy: 5X revenue growth in 15 months-now gunning for 3-4X more this year. Launched industry-first AI Image & 360° solutions. Expanding aggressively in the US & Europe. Next up? A full GenAI Automotive Retail Suite.\nRead more about us:\nStudio AI Product - Link\nVini AI Teaser - Link\nSpyne New Office - Link\nSeries A Announcement: Spyne raises $16 Million- Link\nSpyne secures funding for US Expansion! - Link\nAbout the Role\nWe’re not looking for a typical Customer Success Manager. We’re looking for a Strategic Operator - someone who can think like a consultant, act like a founder, and sell like a business owner. You’ll own a book of business across the US & Europe - driving adoption, solving tough problems, and growing revenue. You’ll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers. This is a revenue ownership role - not support, not relationship management. You’ll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.\nResponsibilities:\nOwn Your Book of Business\nRun your accounts like a business, drive adoption, retention, and expansion\nBe accountable for renewals, upsell revenue, and account profitability\nCreate strategic account plans that define success metrics and measurable ROI\nDiagnose and troubleshoot complex customer issues - often with limited context\nCollaborate with Product, Tech, and AI teams to design sustainable solutions\nConvert customer insights into product and process improvements\nDrive Growth and Advocacy\nBuild relationships with dealership GMs and executives across the US & EU\nTurn customers into long-term advocates through consistent value delivery\nSpot white-space opportunities for expansion and lead them like a sales owner\nLead with Ownership\nOperate as the single-threaded owner of your accounts - no handoffs, no silos\nDrive internal alignment to make things happen for your customers\nTake pride in being the voice of the customer within Spyne\nQualifications\n3-6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management\nTier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)\nProven track record of managing and growing customer accounts\nStrong problem-solving and analytical mindset\nExcellent communication and executive presence - comfortable talking to CXOs & GMs\nHunger to learn fast, move fast, and own outcomes end-to-end\nWillingness to work US hours (7 PM-4 AM IST) with global clients\nRequired Skills\nStrong problem-solving and analytical mindset\nExcellent communication and executive presence\nHunger to learn fast and own outcomes\nPreferred Skills\nExperience in consulting or pre-sales\nBackground in SaaS success or account management","description_format":"text","description_chars":3268,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-25T22:59:18Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":14,"expected_fill_days":42,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/spyne-customer-success-manager","json_url":"https://alion.io/job/spyne-customer-success-manager.json","meta":{"generated_at":"2026-09-30T00:22:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":200,"day_limit":5000,"remaining_today":4800,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}