{"id":3454691,"url":"https://alion.io/job/squad-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":891,"name":"Squad","domain":"squad.tech","url":"https://alion.io/company/squad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Cursor","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-19T12:34:40Z","employer_posted_date":null,"last_verified_at":"2026-10-19T12:34:40Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Team Summary\n\nWe are an Emulated Data Collection team responsible for gathering essential data for a variety of programs. Our work focuses heavily on smart home and IoT security devices, encompassing both commercially available products and devices in early-stage development. To capture this data, we emulate real-world events using custom actions or predefined scenarios to create the exact conditions required. Our data collection takes place indoors and outdoors across diverse lighting and weather conditions. Throughout these scenarios, we interact with a wide range of subjects and objects, including people, cars, animals, packages, and custom objects such as doors, windows, and specific vehicle parts.\n\nJob Summary\n\nWe are seeking a dedicated Quality Support Engineer to drive hardware readiness, manage equipment inventory, and provide technical field support for our data collection operations. In this role, you will lead the end-to-end technical preparation for project launches, taking ownership of flashing, configuring, and assembling hardware setups, as well as troubleshooting equipment issues for our field engineers. The ideal candidate is a practical, self-driven specialist with a solid foundation in QA, hardware, or network basics. If you are someone who can confidently manage physical hardware installations, work independently to keep project equipment fully operational, and thrive in a hands-on technical environment, this role is a great fit for you.\n\nResponsibilities and Duties\n\nFlash, configure, and assemble hardware and device setups for project launches\n\nProvide hands-on field support, remote troubleshooting, and technical onboarding for engineers\n\nPerform physical hardware and network installations using power tools\n\nManage full inventory tracking and maintenance for all office and field equipment\n\nMitigate technical risks (e.g., backup power, spare devices) and administer team accounts\n\nDraft technical SOPs using AI tools (e.g., Cursor) and collaborate with cross-functional teams\nQualifications and Skills\n\nBackground in QA, hardware, software, or network basics\n\nFamiliarity with smart home, IoT, or embedded devices\n\nHands-on proficiency with power tools (drilling, mounting, etc.) for physical setups\n\nProficiency in Google Workspace, Jira, Confluence, and AI tools\n\nStrong communication, teamwork, and time management skills\n\nAt least B1 level of English\nNice to have\n\nPractical experience with CAD and 3D printing to create custom mounts, brackets, or protective cases\n\nBasic scripting skills (Bash, Python) or foundational system administration experience\nWe offer multiple benefits that include\n\nThe environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.\n\nCompetitive compensation and perks. Annual performance review.\n\nOpportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.\n\nGig-contract.\n\n21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.\n\nDevelopment opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.\n\nMedical insurance is provided from day one. Sick leaves and medical leaves are available.\n\nFree meals, fruits, and snacks when working in the office.","description_format":"text","description_chars":3372,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T12:21:41Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.888,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["seen:15","urgency","velocity","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/squad-technical-support-engineer-2","json_url":"https://alion.io/job/squad-technical-support-engineer-2.json","meta":{"generated_at":"2026-11-04T17:42:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":891},"rest":"https://alion.io/mcp/rest/get_company?id=891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsquad-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsquad-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsquad-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/squad-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsquad-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3454691}},{"tool":"search_jobs","arguments":{"company":"squad.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3454691},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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