{"id":3081806,"url":"https://alion.io/job/square-one-resources-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3913592,"name":"Square One Resources","domain":"squareoneresources.com","url":"https://alion.io/company/square-one-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110,"max":120,"currency":"PLN","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"ElasticSearch","optional":true}],"status":"live","first_seen_at":"2026-10-22T07:04:23Z","employer_posted_date":null,"last_verified_at":"2026-10-22T07:04:23Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for a Senior Technical Support Engineer to join a long-term project for a global financial institution.\nThe role focuses on providing advanced technical support for critical applications and production environments. You will be responsible for monitoring systems, troubleshooting incidents, supporting day-to-day operations and working closely with teams across UNIX, databases, networks and upstream/downstream systems.\nThis is a hands-on technical support role, combining application support, production troubleshooting, monitoring, IT Service Management and continuous improvement.\n\nImportant: Afternoon/Night Shift\n\nThis role requires working afternoon/evening hours and is NOT a standard daytime position.\n\nThe working hours need to overlap with:\n16:00–00:00 CEST during the summer time\n15:00–23:00 CET during the winter time\n\nAvailability to work these hours is a key requirement for the position.\n\nThe role is primarily remote, with the possibility of working from the client's office a few times per month (less than once a week)\n\nLong-term project – initial Work Order for 12 months, with a possibility of further extension.\nEquipment provided by the client\nRemote work with the possibility of working from an office in central Warsaw a few times per month\nTwo-stage recruitment process\nNo live coding task – technical knowledge will be assessed through live technical questions during the interviews.\nZakres obowiązków\nProvide advanced technical support for applications and production environments as part of BAU (Business as Usual) operations.\nMonitor systems and processes using tools such as Geneos ITRS, Airflow and BMC Control-M.\nInvestigate and resolve incidents and technical issues of varying complexity.\nWork in accordance with Incident, Problem and Change Management processes.\nPrioritize tasks to ensure effective and reliable service delivery.\nIdentify opportunities for automation and process improvements and support their implementation.\nWork closely with UNIX, Database, Network and upstream/downstream teams to resolve issues and improve service quality.\nSupport application improvements aimed at increasing the team's ability to provide effective technical support.\nFollow Change Control and Fault Reporting procedures.\nParticipate in organization-wide Disaster Recovery (DR) tests and related remediation activities.\nManage open risks and audit points through to resolution.\nPerform environment risk reviews and identify and report new risks when required.\nShare technical knowledge and provide cross-training to internal teams.\nWymagania\n5+ years of experience in Technical Support, Application Support, Production Support or a similar role.\nStrong knowledge of UNIX / Linux.\nHands-on experience with Bash / Shell Scripting.\nStrong knowledge of SQL and databases.\nGood knowledge of at least one programming language, preferably Python.\nPractical experience with IT Service Management, including Incident, Problem and Change Management.\nExperience supporting applications and systems in production environments.\nStrong troubleshooting and analytical skills.\nVery good English, both written and spoken.\nAbility to work independently, prioritize tasks and operate effectively under time pressure.\nWillingness and availability to work the required afternoon/evening hours: 16:00–00:00 CEST / 15:00–23:00 CET.\nNice to have:\nGeneos ITRS\nAirflow\nBMC Control-M\nELK / Elasticsearch / Kibana\nKafka\nZookeeper\nExperience with Disaster Recovery processes and testing.\nExperience with risk management and audit processes.\nExperience in automation and optimization of technical support processes.\nPractical experience using AI tools to improve productivity.\nPrevious experience in the banking or financial services industry.\nTech stack\nPython\nUnix\nBash\nShell\nSQL\nAnalytical skills\nrisk management\nAI\nAirflow\nKafka","description_format":"text","description_chars":3844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-22T12:21:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/square-one-resources-technical-support-engineer","json_url":"https://alion.io/job/square-one-resources-technical-support-engineer.json","meta":{"generated_at":"2026-10-26T15:34:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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