{"id":1015602,"url":"https://alion.io/job/squaretrade-sr-manager-service-strategy-operations-analytics-2","title":"Sr. Manager, Service Strategy & Operations Analytics","company":{"id":6519,"name":"SquareTrade","domain":"squaretrade.com","url":"https://alion.io/company/squaretrade","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T19:20:10Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-19T06:14:20Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers-Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.\nAs part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.\n The Operations Analytics Senior Manager will own the North America Service Strategy & Operations analytics strategy, including the multi-year vision, operating model, governance agenda, and roadmap for data, analytics, and AI-enabled decision support.\nThis leader will build scalable analytics capabilities, strengthen KPI architecture and data trust, and translate operational, customer, and financial insights into measurable business outcomes and executive recommendations.\nServing as a strategic advisor to senior leaders, the role partners across Operations, Customer Experience, Product, Engineering, and Finance to improve performance visibility, inform operating plans, and shape long-term service delivery strategy.\nThis is a remote role.\nWhat You’ll Do:\nOwn Operations Analytics Strategy & Operating Model\nOwn the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards.\nSet analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership.\nBuild and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development.\nUse structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations.\nEstablish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions.\nStrengthen Data Quality, KPI Architecture and Confidence in Decision Support Tools\nBuild scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations.\nDevelop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices.\nPartner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases.\nLead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse.\nIdentify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes.\nPartner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes.\nDrive Analytics, Automation & AI Transformation\nLead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards.\nExpand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value.\nMove the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction.\nBuild stakeholder confidence and capability in using data for day-to-day decision-making\n Experience\n10+ years in analytics, business operations, strategy, or related fields, with experience leading complex analytics workstreams or functions in operationally intensive environments.\nProven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support.\nTrack record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment.\nSkills & Capabilities\nStrong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations.\nStrong understanding of financial drivers, forecasting, and operational performance measurement.\nExperience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices.\nFamiliarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption.\nExcellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions.\nLeadership Profile\nOwnership-oriented leader with a bias for action, accountability, and measurable business impact.\nComfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes.\nAble to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building.\nWhat Makes This Role Unique\nOpportunity to shape how North America service operations use data, analytics, and AI to drive decisions-not just report results.\nCentral role connecting operational performance, customer outcomes, cost drivers, forecasts, and P&L impact into actionable insights.\nHigh-visibility platform to influence senior leadership priorities, strengthen analytics standards, and improve how insights are used across the organization\n At SquareTrade you'll have access to:\nMedical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) \nUp to 4% company match into 401(k) and contributions into your company-sponsored pension \n$75/month budget to help prioritize your physical wellbeing \n$80/month stipend to subsidize connectivity costs \nMental health resources including free 1:1 therapy, coaching sessions and digital resources \nSupportive leave policies \nFlexible Time Off Policy in addition to 9 Company Holidays \nTuition reimbursement up to $5,250 per year to further your personal educational advancement desires \nHybrid work arrangements with regular investment in gatherings/offsites to spend time together as team \nVarious corporate perks and discounts \nSquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: Base compensation offered for this role is $130K-$190K annually and is based on experience and qualifications.\nSquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position.\nThe candidate(s) offered this position will be required to submit to a background investigation.\nEffective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.\nFor jobs in San Francisco, please click “here ” for information regarding the San Francisco Fair Chance Ordinance.\nFor jobs in Los Angeles, please click “here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.\nTo view the “EEO Know Your Rights” poster click “here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.\nTo view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.\nSquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.\nBeware of Recruitment Fraud. For more information, please click “ here ”.","description_format":"text","description_chars":9406,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible time off","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smartphones"],"lifecycle":[{"event":"open","at":"2026-09-17T22:58:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 23 · green card filings: 5","filings_12m":23,"filings_prev_12m":35,"green_card_filings_12m":5,"median_offered_wage_usd":151071,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":31,"expected_fill_days":62,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/squaretrade-sr-manager-service-strategy-operations-analytics-2","json_url":"https://alion.io/job/squaretrade-sr-manager-service-strategy-operations-analytics-2.json","meta":{"generated_at":"2026-10-19T09:03:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6519},"rest":"https://alion.io/mcp/rest/get_company?id=6519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsquaretrade-sr-manager-service-strategy-operations-analytics-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsquaretrade-sr-manager-service-strategy-operations-analytics-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsquaretrade-sr-manager-service-strategy-operations-analytics-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/squaretrade-sr-manager-service-strategy-operations-analytics-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsquaretrade-sr-manager-service-strategy-operations-analytics-2"}]}