{"id":2474220,"url":"https://alion.io/job/squiresgroup-customer-service-representative-onsite","title":"Customer Service Representative - Onsite","company":{"id":4423153,"name":"The Squires Group","domain":"squiresgroup.com","url":"https://alion.io/company/squiresgroup","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T20:49:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T13:42:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWe are seeking a customer-focused professional to join our team in a fully onsite role based in Washington, DC. This position supports a walk-in customer service office and assists customers with billing inquiries, account issues, service requests, payments, and other account-related needs. The ideal candidate will demonstrate strong customer service skills, sound judgment, and the ability to effectively support customers in person, by phone, and via email.\nPer our client contract, candidates must be U.S. Citizens or Green Card Holders.\nResponsibilities\nProvide customer support for billing inquiries, service requests, account maintenance, reconnections, deposits, and escalated concerns through in-person, phone, and email interactions.\nProcess and reconcile customer payments, including cash, checks, and money orders, ensuring accurate documentation and reporting.\nReview customer accounts and records in SAP, applying company policies to resolve issues and determine appropriate actions.\nMaintain and verify customer documentation, including leases, deeds, identification, and service-related records.\nInvestigate and resolve account discrepancies, fraud alerts, identity concerns, and customer record updates.\nProcess service orders, validate customer information, and support programs such as the Automatic Name Change Program (ANCP).\nAssist field collection teams, compile customer traffic statistics, prepare end-of-day reports, and provide coverage for other walk-in offices as needed.\nPerform additional duties and special projects as assigned.\nQualifications\nPrevious customer service experience supporting customers in person, by phone, and via email.\nExperience handling billing disputes, account inquiries, or payment-related issues.\nComfortable processing customer payments and completing reconciliations.\nStrong problem-solving and decision-making skills.\nAbility to professionally manage escalated customer situations.\nSAP experience preferred.\nExperience with customer information, billing, or utility systems is a plus.\nStrong attention to detail and excellent communication skills.\nCompensation\nThe compensation for this role as a consultant starts at $20/hour, based on experience and qualifications. This rate is subject to change.\nBenefits vary by role and compensation type and may include health and welfare benefits, retirement savings options, and additional voluntary benefit programs.\n\n4 Reasons to Join The Squires Group, Inc.: 1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.2. Work-Life Balance - We work hard; we work smart and have quality time for family and \"life.\" 3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.4. We Care About You - We help you meet your career goals and continuously support your efforts in the field. Check out our Referral Program!The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.\n The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.","description_format":"text","description_chars":3283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T20:49:20Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/squiresgroup-customer-service-representative-onsite","json_url":"https://alion.io/job/squiresgroup-customer-service-representative-onsite.json","meta":{"generated_at":"2026-10-14T15:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423153},"rest":"https://alion.io/mcp/rest/get_company?id=4423153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsquiresgroup-customer-service-representative-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsquiresgroup-customer-service-representative-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsquiresgroup-customer-service-representative-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/squiresgroup-customer-service-representative-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsquiresgroup-customer-service-representative-onsite"}]}